
Highlights
Age Groups Seen
- Adults
- Geriatrics
Languages
- English
Gender
MaleLocations
- Brigham and Women's Otolaryngology Clinic
- 45 Francis Street, ASB2-2, Boston, MA 02115
- Get Directions
- phone: 617-525-6500
- fax: 617-525-6511
Expertise
Education
- Fellowship: University of Pittsburgh Medical Center, Otolaryngology/Laryngology, 2009
- Residency: University of Colorado School of Medicine, Otolaryngology, 2007
- Internship: University of Colorado School of Medicine, Surgery, 2003
- Medical Education: Wright State University School of Medicine, 2002
Board Certifications
- Plastic Surgery Within the Head and Neck: American Board of Otolaryngology - Head and Neck Surgery, 2008
Insurance
- Aetna
- Beech Street
- Blue Cross Blue Shield
- Blue Cross Blue Shield Medicare
- Cigna
- Commonwealth Care Alliance
- Coventry
- Fallon Health
- Harvard Pilgrim Health Care
- Humana
- Mass General Brigham Health Plan
- MassHealth
- Medicaid CT
- Medicaid ME
- Medicaid NH
- Medicaid RI
- Medicare
- Medicare ACO
- Multiplan
- Railroad Medicare
- Senior Whole Health
- TriCare
- Tufts Health Plan
- Tufts Medicare Preferred
- United Health Care
- Wellpoint
- WellSense
Ratings & Reviews
4.9 out of 5
280 ratings, 129 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- Reviewed on 2/7/2026
Dr. Carroll was extremely friendly, and provided me with a lot of info regarding my diagnosis
- Reviewed on 2/6/2026
Everyone that's included in my care treatment me with the respect and they listen to what I have to say. I also trust Dr. Carroll completely. He has made a big difference in my ability to talk and swallow as normal as I can and he continues to always suggest treatment that helps.
- Reviewed on 1/25/2026
Thank you
- Reviewed on 1/18/2026
Nothing, he's just a great provider
- Reviewed on 1/17/2026
Dr. Carroll is excellent at his craft. He understands my frustrations and always looks for ways to make my life better.
- Reviewed on 1/11/2026
Pleasant atmosphere, Grace was unbelievably helpful to me on the phone scheduling this and working through some problems
- Reviewed on 1/11/2026
I have a high regard for Dr Carroll and his team. I appreciate their professionalism, up to date information on my diagnosis and responsiveness to my questions.
- Reviewed on 1/12/2026
Dr. Carroll is the absolute best. He's professional. His expertise is second to none. And he saved my vocal cords.
- Reviewed on 1/11/2026
Dr. Carroll is very compassionate about treating LPRD and listened carefully to my symptoms.
- Reviewed on 1/5/2026
It was incredible, for the first time I had a doctor who believed me, and knew exactly what I was dealing with
- Reviewed on 1/5/2026
Professional, listened carefully and very respectful and knowledgeable
- Reviewed on 1/5/2026
Also saw a speech and language pathologist who was amazing. Thank you to all involved. Thank you.
- Reviewed on 1/4/2026
Everything was fine
- Reviewed on 12/30/2025
Very happy with Dr. Carroll and the speech therapists. Would highly recommend the department in general and Dr. Carroll in particular.
- Reviewed on 12/24/2025
Seeing Dr Carroll always provides me with confidence that he is taking good care of me
- Reviewed on 12/23/2025
He was very helpful and I finally got answers and most importantly, a plan on how to treat.
- Reviewed on 12/22/2025
Dr. Carroll is a great physician. He listens to me and answers my questions.
- Reviewed on 12/22/2025
I really appreciated the time with both Dr. Carroll and the speech pathologist, [redacted].
- Reviewed on 12/20/2025
Total confidence in Dr. Carroll and his staff.
- Reviewed on 12/16/2025
Dr. Carroll is a great physician. He answers all your questions and you couldn't ask for anybody better to treat you. Thank you.
- Reviewed on 12/16/2025
Excellent visit. Quick assessment and diagnosis. Great medical advice on treating the issue.
- Reviewed on 12/14/2025
Excellent team! Always have great confidence in their diagnosis.
- Reviewed on 12/14/2025
Great teamwork exceeded my expectations
- Reviewed on 12/14/2025
Dr Carroll and [redacted] changed my life!!!!!!
- Reviewed on 12/11/2025
If I could have given Dr Carroll 100 star review I would have. Since finding out my condition he was the only Dr I seen that made me feel confident it what he was telling me. I left his office with a 1000 pounds lifted off my shoulders. Great personality listened explained
- Reviewed on 12/11/2025
Positive, Kind,Portions And Very Professional!
- Reviewed on 12/7/2025
Dr. Carroll has a very busy practice yet has the ability to communicate thoroughly and clearly and always checks to ask if I have additional questions. He has the ability to put you at ease during a procedure - he is a great doctor.
- Reviewed on 12/9/2025
Extremely positive experience. Dr and staff were highly professional and compassionate. Respectful and patient.
- Reviewed on 12/7/2025
Good experience [redacted]
- Reviewed on 12/1/2025
Dr. Carroll is really fantastic. I couldn't get the answers I needed in Fort Lauderdale, so I came to see him.
- Reviewed on 11/30/2025
Very personable, friendly, involved, caring, and supportive.
- Reviewed on 11/30/2025
Excellent
- Reviewed on 12/2/2025
Dr. Carroll is a nationally recognized otolaryngologist and researcher, who I reached out to when (as a Dr myself), I realized my condition was somewhat complicated. His input was critical to planning the next steps to manage and treat my laryngopharyngeal reflux, of which I am very appreciative.
- Reviewed on 11/27/2025
Dr Carroll and his PA [redacted] were absolutely WONDERFUL! I have terminal cancer with likely only months to live. I lost my voice because of the cancer a couple of months ago and thanks to them I can talk again! I know that this won't change my prognosis but at least I can talk and Dr. Carroll & [redacted] were the only providers I've seen throughout this cancer journey that have given me HOPE!! I cannot thank them enough and I am forever grateful! (So is my son, my only caregiver)
- Reviewed on 11/24/2025
I am looking forward to working with him very much , along with his staff
- Reviewed on 11/23/2025
None- Dr. Carroll was very thorough and detailed.
- Reviewed on 11/12/2025
I found him to be kind and personable Very skilled laryngoscopy, guided me through it well, and very pleasant and down to earth. who provided great info (written and spoken) about meds for gerd. My only constructive feedback: The speech pathologist takes the initial history. She did so super well. But when dr. C came in it seemed to me that he already had decided upon likely diagnosis and didn't really take a history. That was likely correct, but I think it would be great for clinician to ask a few questions first just to confirm more key aspects of history directly with patient.
- Reviewed on 11/9/2025
Excellent care and did not rush me.
- Reviewed on 11/9/2025
Excellent care and great suggestions for reducing cough.
- Reviewed on 11/2/2025
It was very comfortable. He was concerned and helpful
- Reviewed on 10/29/2025
Dr Carroll has best bedside manner I trust him with my life . Very knowledgeable. So glad I was referred to him .
- Reviewed on 10/31/2025
Dr. Carroll is phenomenal. He is extremely intelligent and has a great bedside manner. I recommend him highly. I am very grateful that he cares for me.
- Reviewed on 10/30/2025
He was very kind, knowledgeable and personable. He took my concerns seriously. I had to wait far too long for an appointment, and I can't really say, "he's worth it," until I start the treatment regimen and see whether it works. But I certainly appreciated someone of his caliber and personality.
- Reviewed on 10/28/2025
Dr. Thomas Carroll was fantastic. I can't say enough good things about our experience. Wonderful bedside manner making my daughter feel comfortable. He was extremely knowledgeable about her case and confident in his plan of care. We left feeling very hopeful and encouraged. Would definitely recommend him to everyone!
- Reviewed on 10/29/2025
The provider was knowledgeable and seemed sensitive to my situation and I think gave me some good information.
- Reviewed on 10/25/2025
Appreciated the info about reflux raft
- Reviewed on 10/23/2025
Dr Carroll always reaches out with a questionnaire asking about why you are coming for an appointment and any symptoms relative to the last visit. This helps me as a patient, to gather my thoughts and provides him, as well as his staff with the information they need to make the most of the scheduled appointment.
- Reviewed on 10/21/2025
Professional and efficient
- Reviewed on 10/20/2025
he's competent, pleasant and respectful. and a terrific fellow
- Reviewed on 10/19/2025
Wonderful
- Reviewed on 10/13/2025
Dr. Carroll is a nice person, who appears to be genuinely concerned for his patients well being. He is very knowledgeable in his field of medicine. Thank you !
- Reviewed on 10/8/2025
I can't think of anything, they show so much care and respect, it's nice to have people who really care that all i have to say have a blessed and wonderful year.
- Reviewed on 10/8/2025
It was an excellent and informative visit, that clarified some of the confusion about options others had proposed for my condition. .
- Reviewed on 10/8/2025
Very caring, patient and informative.
- Reviewed on 10/5/2025
Very knowledgeable and skilled at performing an exam of my voice box / area.
- Reviewed on 9/28/2025
A 100% happy with the entire experience
- Reviewed on 9/21/2025
Doctor was very knowable excellent However, I left 3 different msgs regarding the instructions of medication nobody has returned any calls Very disappointed being my first time with this doctor
- Reviewed on 9/21/2025
I was quite impressed with the speach DR and Dr Carrol, trying to get to the problem immediately and the time they spent with me, with some tests. All other Drs take no time with their patients. I'm from CT and go to Boston to be with the best Doctors. I feel if there is anything that can be done with the terrible situation these 2 Drs will finding a way to fix it. I'm in a good place.
- Reviewed on 9/21/2025
Great experience
- Reviewed on 9/18/2025
He's the best! Knowledgeable, patient, informative and totally into your well being.
- Reviewed on 9/21/2025
I was very happy with my meeting with Dr. Carroll. And I'm waiting to start the therapy with him. Okay, everything was fine. The trip was tough. I live in Foxboro, so getting into Boston was not easy. Okay, have a good day.
- Reviewed on 9/17/2025
Dr. Carroll took the time to listen to my symptoms and I felt as if he really understood exactly where I was and what my possibilities were for healing. So I definitely felt comfortable in the office and was very happy to meet him and to see that there are people who are looking at these types of symptoms and are able to help patients like me.
- Reviewed on 9/17/2025
I thought he was very knowledgeable. He listened to me. I felt comfortable.
- Reviewed on 9/14/2025
I was referred to Dr. Carroll by Dr. [redacted] (ENT) and found him and his team to be excellent. My treatment has been successful as of my recent follow up visit. I would label Dr. Carroll and his team WORLD CLASS!
- Reviewed on 9/12/2025
I have seen several doctors at different hospitals for this ongoing problem/concern, and not one of them was as attentive as Dr. Carroll and his team [redacted], nor as knowledgeable or determined to find a solution. I cannot say strongly enough how much I appreciate their care for me on the day I saw them, the issue I am seeking to remedy, nor the course of action they have prescribed, which appears to me to be quite prudent. I have full confidence in them and am very thankful to have been recommended to their practice. While it was a longer wait to see them than I would have liked, ultimately it was well worth the wait.
- Reviewed on 9/7/2025
Mr [redacted] and Dr Carroll were very focused on my issues and gave helpful insights. I did not feel rushed, and I enjoyed interacting with them.[redacted]
- Reviewed on 8/30/2025
Very professional, knowledgeable and provided top notch care
- Reviewed on 8/24/2025
very pleased with him.
- Reviewed on 8/24/2025
I have seen this provider a total of three times, but years apart. He has always been very communicative and cordial.
- Reviewed on 8/24/2025
The doctor was cordial, respectful, direct, clear and delightfully human.
- Reviewed on 8/25/2025
Dr. Carroll was very knowledgeable and provided insight that I had not heard from prior doctors.
- Reviewed on 8/24/2025
I have been going to this provider for many years. I have even followed him from one hospital to another so I can continue my care with him. He is a very special provider and person.
- Reviewed on 8/23/2025
I was treated with respect.
- Reviewed on 8/18/2025
Very thorough
- Reviewed on 8/17/2025
Dr. Carroll is a doctor that makes me feel very comfortable, and even though he doesn't see me that often, he always greets me with a smile
- Reviewed on 8/17/2025
The provider was a most pleasant person who was very easy to talk to and who listened to my questions and concerns. He explained the situations we were dealing and was open and thoughtful when he spoke to me. He was always courteous and respectful and overall was a most delightful person to work with, patient, knowledgeable and helpful throughout my visit with him.
- Reviewed on 8/29/2025
I checked in early for my appointment with Dr. Carroll. He saw I had checked in and was available early as well so we were able to start my appointment early. This was much appreciated!
- Reviewed on 8/11/2025
All people were very professional, but I always have a hard time with one of the receptionists. Whether it be over the phone or in person, every time that I have a question, concern, or a message for Dr. Carroll, it is so difficult due to her curt attitude. I love everyone else.
- Reviewed on 8/9/2025
The front desk person was robotic and rude. Did not smile or speak in a respectful way. I asked a question short answer. Not what we expected.
- Reviewed on 8/7/2025
Dr. Carroll is awesome. He truly heard me and respected my concerns. I feel that together, we will address my issues in the best way possible. I trust him completely!
- Reviewed on 8/5/2025
Excellent otolaryngolust physician! Carefully answered all my questions! Including those about pending cataract surgery at MEE and my problems with laryngeal spasms.
- Reviewed on 8/3/2025
The doctor is a professional and very kind person. He is definitely a professional in every sense of the word. Many blessings to everyone and thank you for all your attention.
- Reviewed on 8/2/2025
Warm, wonderful, staff. Made me feel comfortable, with them which is important. Love that they smiled a lot. And very knowledgeable.
- Reviewed on 7/27/2025
I appreciated the timeliness and service Provided to me
- Reviewed on 7/27/2025
Dr Carroll and his associates are wonderful and calming to be with. They make needing to see them a delightful experience.
- Reviewed on 7/20/2025
I was extremely nervous and they were understanding and explained everything that they were going to do
- Reviewed on 7/24/2025
Dr carroll is always pleasant, professional, and attentive
- Reviewed on 7/17/2025
The visit was efficient and effective, and the Dr and assisting PA were well orchestrated and coordinated. They jointly prepared me very wellfor what I was going to experience and kept me informed with every step.
- Reviewed on 6/30/2025
Dr. Carroll explains things well. And I really liked that he gave me clearly hardcopy materials for me to review afterwards.
- Reviewed on 6/26/2025
It was an excellent experience as it was two providers the speech therapist and the doctor and they actually read my chart before they came in!!very impressive as I've been to many different offices.
- Reviewed on 6/26/2025
Love this provider. He is so knowledgeable and was able to diagnose me immediately. Not my first time there and I would highly recommend their expertise
- Reviewed on 6/25/2025
Dr. Carroll is very good at explaining what causes your symptoms and how to deal with them. I like that he showed me pictures of my vocal cords so that I could see first hand what was going on. The voice therapist are also very helpful.
- Reviewed on 6/23/2025
Dr. Carroll was very attentive and caring. He made me feel seen and heard and welcomed back at any point of me having vocal trouble.
- Reviewed on 6/22/2025
Dr Carroll was great..procedure was quick and painless and he listened intently, explained everything and offered a few suggestions for help with reflux.
- Reviewed on 6/21/2025
Amazing team
- Reviewed on 6/21/2025
Dr. Carroll is the best.
- Reviewed on 6/21/2025
I had excellent service.
- Reviewed on 6/15/2025
Incredibly knowledgeable and professional . Friendly, courteous and respectful . Very fortunate to be under the care of Dr. Carroll !!
- Reviewed on 6/11/2025
There were some residents in the visit, and they were very courteous! Both the doctor and the voice specialist were very knowledgeable and listened well.
- Reviewed on 6/11/2025
Very personable
- Reviewed on 6/11/2025
Dr. Carroll and [redacted] are the best. Always very professional, personable and thorough.
- Reviewed on 6/11/2025
the provider and his employees were able to clearly explain my illness and how to help me. I just think they are the best and would recommend them to anyone having vocal problems like me.
- Reviewed on 6/8/2025
Dr. Carroll is a wonderful doctor, kind, considerate, and respectful. He is all that anyone could ask of their physician.
- Reviewed on 6/8/2025
Very efficient, caring and thorough.
- Reviewed on 6/7/2025
dr Carroll is awesome.
- Reviewed on 5/28/2025
This visit was after a five year hiatus, and while technically, I was considered a "new patient," I appreciate that we picked up where we left off in 2020.
- Reviewed on 5/27/2025
Dr Carroll was very thorough in explaining what he had in mind for my course of care along with [redacted] as well.
- Reviewed on 5/27/2025
My experience was excellent. I have absolutely no negative comment to make.
- Reviewed on 5/25/2025
i was very impressed , they made me feel at ease and comfortable with both dr. and nurse
- Reviewed on 5/25/2025
This was my first time meeting with this care provider and clinic. After my visit I understand that I am in the right place for my vocal care and that Dr Carroll and team will take good care of me.
- Reviewed on 5/25/2025
Well, Dr. Carroll I've had down to see him several times, and he's always such a professional but also very friendly, and I just find that really rare in what I've seen these days. I don't get a lot of help and direct answers from other doctors, and I'm getting them from him. And the only thing I would say on the last time that I saw him it was sort of overwhelming the report was eight pages, and it was a little bit hard to discern, just really to go through all the information there. But he did provide for me a second appointment with a speech therapist so I kind of had her to ask. So that was probably all you could do at that point. It's going to take time to go through the report one line at a time. Anyway, thank you. [redacted]
- Reviewed on 5/21/2025
Dr. Thomas Carroll came very highly recommended to me. He is a great doctor and a very nice man. I will forever be thankful for him.
- Reviewed on 5/20/2025
I could not ask for better care. Dr. Carroll and his team gave me excellent care and information about the next steps of my upcoming mouth examination and treatment with another department at Brigham.
- Reviewed on 5/19/2025
Genuinely one of the most pleasant and helpful healthcare encounters I've ever had. Dr. Carroll is experienced and kind, and he really helped me feel at ease during my appointment and a procedure that I was nervous for.
- Reviewed on 5/18/2025
Great caring doctor and staff
- Reviewed on 5/7/2025
Very professional and he being the best in his field I felt honored to see him as a patient
- Reviewed on 5/7/2025
He's very kind.
- Reviewed on 5/8/2025
I was very comfortable with this provider and very satisfied with the visit I had. He examined me. He answered every single question I had, paid attention. He knew my history. I felt that I was in real good hands, so I highly recommend this provider.
- Reviewed on 4/23/2025
Dr Carroll was very professional, engaging, and knowledgeable. He educated me about my cancer and was encouraging about proposed treatment. I was very satisfied with my consultation with him.
- Reviewed on 4/24/2025
Dr. L.Carroll Very. Professional And Thorough With His Communion And Knowledge! Very Pleased
- Reviewed on 4/22/2025
A+ The BEST
- Reviewed on 4/21/2025
Very pleasant and informative.
- Reviewed on 4/21/2025
Did not know what to expect and I was pleasantly surprised. Thank you for my care.
- Reviewed on 4/21/2025
Helpful knowledgeable courteous
- Reviewed on 4/21/2025
I like that he follows up and if one thing doesn't work he will think of something else to try;
- Reviewed on 4/14/2025
I was a referral Dr [redacted] at Mass Eye and Ear and Dr. Carroll saw me with in 3 days which was very helpful. He knew my history and was able to provide me with his opinion quickly.
- Reviewed on 4/6/2025
I felt that Dr Carroll was very clear as to what my problem is with my vocal chords and what options I have to remedy them.
- Reviewed on 3/30/2025
Dr. Carroll explained things in an easy to understand manner. He was very personable and knowledgeable.
- Reviewed on 3/29/2025
Dr. Carroll is an extraordinary physician! He shows great empathy and thoughtfulness and I feel extremely fortunate that I was referred to him.