
Highlights
Age Groups Seen
- Adults
- Geriatrics
Languages
- English
Gender
MaleAbout Steven Marc Zeitels
Steven M. Zeitels is the Eugene B. Casey Professor of Laryngeal Surgery at Harvard & Director of the MGH Center for Laryngeal Surgery and Voice Rehabilitation. He has contributed >200 publications & videos, >300 papers & lectures & has been a visiting professor at >30 institutions including Memorial Sloan Kettering, Columbia Univ. Medical School & Univ. of Pittsburgh. He has served on the editorial board of 5 journals, has designed >20 new laryngeal & pharyngeal procedures & holds 3 laryngoscope patents. Dr. Zeitels has received >50 awards & honored lectureships including the Casselberry Award of the American Laryngological Association, which was only awarded 24 times in the 20th century. His work has been featured in the Harvard Medical Alumni Journal, Harvard Magazine & the BU Alumni Journal. It has also been discussed extensively in the other print, radio and television media: [e.g. Good Morning America, Today Show, ABC World News, Wall Street Journal, NY & London Times, NPR, BBC, National Geographic, Boston Globe]. Dr. Zeitels conceived and directs the Voice Restoration Research Program, which is a collaborative effort of investigators at HMS, MGH, MIT and Julie Andrews. He has served as President of the American Broncho-Esophagological Association. In 2004, the first endowed Chair in Laryngeal Surgery at Harvard Medical was created for him while he re-established a Laryngeal Surgery service at the MGH, which had not been present since the 1920's. Dr. Zeitels was a member of the 1st class of BU Trustee Scholars, attended the BU 6-year medical program and graduated the BU Medical School in 1982. He completed the BU-Tufts Otolaryngology - Head & Neck Surgery Residency in 1987 and a Head & Neck Cancer Fellowship at BU & VAMC in 1988. He received the Distinguished Alumnus Award from the BU School of Medicine in 2007.
Locations
- Massachusetts General Center for Laryngeal Surgery and Voice Rehabilitation
- 1 Bowdoin Square, Floor 11, Boston, MA 02114
- Get Directions
- phone: 617-726-1444
- fax: 617-726-0222
Expertise
Education
- Fellowship: Boston Medical Center (BMC), Head and Neck Oncological Surgery, 1988
- Residency: Boston Medical Center (BMC), Head & Neck Surgery, 1987
- Medical Education: Boston University, 1982
Board Certifications
- Plastic Surgery Within the Head and Neck: American Board of Otolaryngology - Head and Neck Surgery, 1988
Insurance
- Commonwealth Care Alliance
- Maine Community Health Options
- Mass General Brigham Health Plan
- MassHealth
- Medicaid ME
- Medicaid NH
- Medicaid NY
- Medicaid RI
- Medicaid VT
- Medicare
- Medicare ACO
- Railroad Medicare
- Senior Whole Health
- TriCare
- Tufts Medicare Preferred
- WellSense
- WellSense NH
Ratings & Reviews
5 out of 5
95 ratings, 55 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- Reviewed on 2/7/2026
dr. Zeitels is the most amazing doctor I have ever met
- Reviewed on 1/18/2026
Above and beyond expectations
- Reviewed on 1/12/2026
Everyone is very professional, considerate
- Reviewed on 1/11/2026
He's good and has helped me tremendously!
- Reviewed on 12/24/2025
Overall the experience was excellent by everyone at Massachusetts General Hospital
- Reviewed on 12/16/2025
Dr. Zeitels is clearly a world-class expert in his field, which is why I came to see him.
- Reviewed on 12/16/2025
Amazing, kind and considerate service from everyone
- Reviewed on 12/14/2025
Dr. Zeitels , [redacted] and his staff were off the charts good and could not have made me feel any more important !
- Reviewed on 12/11/2025
Dr. Zeitels is amazing, he's knowledgeable, he's kind, he's professional, and I am so grateful to be his patient. Thank you so much. Sincerely, [redacted]
- Reviewed on 11/22/2025
Always make me feel comfortable
- Reviewed on 11/17/2025
Amazing!
- Reviewed on 11/19/2025
Dr. Zeitels is a person who has risen to the highest level in the world in his area of expertise. MGH is very fortunate to have him. Despite all the accolades he has most deserved, and received over the years, he remains a down to earth healer. He continues to work on when lesser men or women would retire.
- Reviewed on 11/12/2025
Dr Steven Zeitels is the best Otorologist in the world! I am so thankful that Dr Zeitels practices in Boston MA! His compassion toward all patients is incredible! He treats every patient with dignity and respect! He is very humble about his excellent talents!
- Reviewed on 11/12/2025
[redacted] I want to express my deepest gratitude to Dr. Steven Zeitels and his entire team for their extraordinary care. If there were a rating higher than 10, they would absolutely deserve it. From the moment you walk into the clinic, you are welcomed as if you're part of their family. The staff is exceptionally courteous and warm - a true reflection of Dr. Zeitels himself and the culture of compassion and respect he has built within his team. Dr. Zeitels takes the time to listen, explain, and treat each patient with unmatched expertise and genuine empathy. His knowledge and dedication are world-class, and his authenticity sets him apart. I travel all the way from Virginia to see him because I know I will receive not only the best diagnosis and treatment, but also kindness, respect, and sincere care every time. I have never experienced a clinic or medical team like this before. Dr. Zeitels and his staff are a model for how patient care should be delivered across Mass General - a true example of excellence in medicine. He and his team fully deserve the highest recognition the hospital can offer. Simply put: world-class doctor, world-class clinic, world-class team. Respectfully, [redacted]
- Reviewed on 11/10/2025
I am blessed because I have the best Doctor in his field!!
- Reviewed on 11/7/2025
Dr. Zeitels and his staff stand out for their exceptional professionalism, attentiveness, and deep understanding of their patients. His thorough approach, clear explanations, and evident expertise throughout every stage of care inspire confidence and trust. Under his guidance, patients can be assured they are in highly skilled and reliable hands.
- Reviewed on 11/2/2025
Excellent.
- Reviewed on 10/24/2025
Dr. Zeitels is the best Dr. ever. He took me from a 0 to 100 I was one lucky man to find him and would NEVER think of changing.
- Reviewed on 10/13/2025
Always excellent. Answers any questions and always explains the issue! Dr. Zeitels is the best!!!
- Reviewed on 10/5/2025
Dr Zeitels was his usual helpful self we talked about a number of things
- Reviewed on 10/4/2025
Excellent
- Reviewed on 9/21/2025
Dr. Zeitels is EXCELLENT IN EVERY WAY.
- Reviewed on 9/18/2025
Superb clinician with amazing technical skills and team to complement his care and procedures
- Reviewed on 9/17/2025
I am thankful that I had the opportunity to see this doctor and his staff.
- Reviewed on 9/15/2025
Every time that I've been to the office with this provider, there's always a sense of careful listening, good questioning, and a sense of continuity to what I've experienced in the past. Thank you.
- Reviewed on 9/10/2025
I specifically sought out care from Dr Zeitels following a recommendation and after reviewing his exceptional credentials! I was treated with respect and all aspects of the procedures performed were explained to me in detail and follow up investigative testing was scheduled. I am sincerely looking forward to further consultation regarding the results of the CT scan and I'm sure that I will receive excellent care and explanations going forward! The office staff was very cordial and accommodating, and all were very professional in their approach to me! I would highly recommend the voice center without reservations!
- Reviewed on 8/31/2025
The wait time at the office was rather long, but Dr. Zeitels was clearly spending thorough time with each patient - as he did with me. I respect his approach and was happy to wait. I traveled to see this doctor and I am so glad I did!
- Reviewed on 8/24/2025
Thank you Dr.Zeitels for the 26+ years of just trying to help a little girl get her voice back ?
- Reviewed on 8/20/2025
Exactly as I anticipated! Superb! ?
- Reviewed on 8/22/2025
Yes, the entire experience. And I've been seeing Dr. Zeitels in his office with his staff now for about four years. They are extremely professional. They follow up well. They're super friendly. And that's really important because, you know, people go in there dealing with a lot of concerns about cancer and other issues related to their voice. And to have them be so open, be so professional, and also friendly and courteous. It's just a wonderful experience. Also, Dr. Zeitels is just the best at what he does. Obviously, I'm very fortunate to be able to be under his care, and I'm just thrilled to death with him and his staff.
- Reviewed on 8/18/2025
Excellent treatment by the brilliant Dr Zeitels and his staff.
- Reviewed on 8/16/2025
The doctor was fantastic. Really top notch. No need for other feedback here, I emailed him a note of appreciation. But it's cool to see someone at the top of their game and an expert in the field doing what they love to do.
- Reviewed on 8/6/2025
Dr. Zeitels's expertise and care are extraordinary.
- Reviewed on 8/2/2025
I have been with this provider for the past 16 years. His manner and professionalism, along with his staff, are above and beyond always showing the utmost care.
- Reviewed on 7/30/2025
Dr. Zeitels is an amazing care professional. I feel privileged to be in his care.
- Reviewed on 7/27/2025
Dr. Zeitels is the best and his entire staff is great!
- Reviewed on 7/16/2025
Dr Z has been a blessing
- Reviewed on 7/14/2025
I very much appreciated his expertise regarding my medical condition
- Reviewed on 7/12/2025
The entire office and staff are extremely helpful and respectful.
- Reviewed on 7/12/2025
I am sure and I know that you have heard this before, but Dr. Zeitels is unique in many ways. He's the world's foremost expert in everything he does and teaches; but he's the kindest, most empathic healthcare professional I've ever encountered as a patient and as a healthcare provider myself
- Reviewed on 6/19/2025
He is amazing in his caring and his attention to every aspect of my care and in a comprehensive way. And it's just amazing. I feel like I'm in the greatest hands that God could have put me. Thank you.
- Reviewed on 6/14/2025
Best practitioner in the business
- Reviewed on 6/8/2025
Just a wonderfu,l helpful, interested provider
- Reviewed on 6/4/2025
Exceeded my expectations. So friendly and welcoming
- Reviewed on 5/29/2025
Dr. Zeitels is by far and away the most accomplished, humble, brilliant, caring, surgeon, physician, scientist I've ever been exposed to. My wife and I spent 3 1/2 hours with Dr. Zeitels. I would recommend him to anyone. The fact that he is taken care of the people that he has and the notoriety of the people that he has and he's still as caring and kind and humble and well-informed and patient as he is, is astonishing in these times. I wish nothing but the best for Dr. Zeitels, his entire staff and anyone that comes into contact with him. I consider him a friend for the rest of my life. You don't normally say you're looking forward to surgery, but I am looking forward to surgery [redacted]
- Reviewed on 5/24/2025
Dr. Zeitels is a 20! His ground breaking laser procedure saved my life. I will always be grateful for this!
- Reviewed on 5/24/2025
Excellent Dr the best
- Reviewed on 5/19/2025
Dr. Zeitels is the best in the world.
- Reviewed on 5/18/2025
My experience was excellent
- Reviewed on 5/9/2025
Exceptional expertise of my disease.
- Reviewed on 4/21/2025
He gave me hope that he will be able to do a procedure that will help me talk better.
- Reviewed on 4/21/2025
He knows his stuff.
- Reviewed on 4/10/2025
Outstanding provider, knowledgeable, and very concerned and caring for me as his patient. I highly recommend him to anybody I know with a similar voice or throat condition. One of the best doctors I've ever encountered. And I'm almost 80 years old and I've encountered multiple doctors in my life. The end.
- Reviewed on 4/8/2025
I have always enjoyed every visit to Dr. Zeitels office. It has been at least 3-4 years I have been going to office visits from my home in N.J.. Everyone is always very friendly and professional.
- Reviewed on 4/8/2025
Dr. Zeitels is a very special talented physician. There is a good reason why so many people seek him out for medical treatment. MGH is very fortunate to have him involved with them. People like Dr. Zeitels are a very rare find.