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Robin Pappal

Robin Pappal, MD

Otolaryngology

Highlights

Age Groups Seen

  • Adults
  • Geriatrics

Languages

  • English

Gender

Female

Locations

  1. Mass Eye and Ear Otolaryngology Services
  2. Mass Eye and Ear Otolaryngology Services

Expertise

Education

  • Residency: University of Kentucky, Otolaryngology, 2022
  • Medical Education: Albany Medical College, 2017

Board Certifications

  • Otolaryngology: American Board of Otolaryngology - Head and Neck Surgery, 2023

Insurance

Search plans
  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Commonwealth Care Alliance
  • Community Health Options
  • Coventry
  • Fallon Health
  • Harvard Pilgrim Health Care
  • Mass General Brigham Health Plan
  • MassHealth
  • Medicare
  • Multiplan
  • Railroad Medicare
  • Senior Whole Health
  • TriCare
  • Tufts Health Plan
  • Tufts Medicare Preferred
  • Tufts Public Health Plan
  • United Health Care
  • Wellpoint
  • WellSense

Ratings & Reviews

4.8 out of 5

409 ratings, 153 reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Search reviews
  • Reviewed on 4/6/2026

    I already recommended my provider to 3 different people. She was excellent!!!

  • Reviewed on 4/3/2026

    Great Doctor - Great Experience - except for finding the office

  • Reviewed on 4/1/2026

    Professional to the point thorough

  • Reviewed on 3/25/2026

    Professional efficient & knowledgable

  • Reviewed on 3/23/2026

    Dr was very nice [redacted]

  • Reviewed on 3/22/2026

    My doctor was very helpful and explained all of my issues and options and very personable as well.

  • Reviewed on 3/21/2026

    Everyone was super nice. I would recommend my friends and family

  • Reviewed on 3/18/2026

    Great caring visit all were kind

  • Reviewed on 3/20/2026

    They were very helpful and listening, they reached out to my sister to make sure that i got the best care.

  • Reviewed on 3/18/2026

    Thanks for your help.

  • Reviewed on 3/18/2026

    Dr Pappal was kind and very caring. She took time to get acquainted and explained the procedure thoroughly before and while doing the exam. She is the best new doctor that I have seen. Very very pleased with this medical experience.

  • Reviewed on 3/16/2026

    Asking questions and getting answers

  • Reviewed on 3/15/2026

    Dr. Pappal was very helpful and informative. She listened to my concerns and answered my questions. She was lovely.

  • Reviewed on 3/13/2026

    Dr. Pappal was very thorough and professional.

  • Reviewed on 3/11/2026

    Dr was very professional, yet kind and thoughtful.

  • Reviewed on 3/11/2026

    Very knowable, able to differentiate a confusing case. Thank you.

  • Reviewed on 3/11/2026

    It was ok [redacted]

  • Reviewed on 3/9/2026

    Dr. Pappal is always pleasant and professional and this makes my visit enjoyable.

  • Reviewed on 3/9/2026

    Very friendly, attentive, and skilled.

  • Reviewed on 3/7/2026

    Dr.Pappal is a great Doctor who examines & listens to her patient! She had proactive questions & everything was settled about prescriptions & follow up care!

  • Reviewed on 3/5/2026

    Dr. Pappal was very knowledgeable, caring, and me feel very comfortable. It was first visit with her and I definitely plan on keeping her as my ENT Doctor. Wonderful experience!!!

  • Reviewed on 3/4/2026

    She was seem to be caring,personable & knowledgeable. I felt like she listened, took her time , thorough & did not rushed things .

  • Reviewed on 3/2/2026

    Thanks.

  • Reviewed on 2/18/2026

    Dr. Pappal is so great with children. My daughter does not do well at doctor's appointments & this was the first one in some time where she didn't cry.

  • Reviewed on 2/16/2026

    Even though the office was busy I felt the doctor did not make me feel rushed and took the time to listen

  • Reviewed on 2/16/2026

    We saw Dr. Pappal for the first time and my daughter is autistic and she was a little bit nervous and Dr. Pappal took the time to explain everything, show my daughter exactly the tools that she was using, even let her hold them and explained everything in a way that she could understand and we really appreciated that and by the time we left my daughter wants to go back and visit her.

  • Reviewed on 2/14/2026

    Very pleasant

  • Reviewed on 2/13/2026

    This provider was excellent, very knowledgeable, kind, compassionate, and most helpful.

  • Reviewed on 2/27/2026

    Dr. Pappal put me at ease and suggested that I schedule next year's appointment before I left.

  • Reviewed on 2/26/2026

    Dr Pappal was great.

  • Reviewed on 2/25/2026

    Yes, she was very nice, but I'm still not cured for. My ears are blocked. We've been blocked for over a year now, and I don't know, it's not getting cleared up, so that's anyway. That's what I get to say.

  • Reviewed on 2/25/2026

    Hi, this is [redacted]. I did have a very good experience with the doctor there and I have no problem at all. Thank you.

  • Reviewed on 2/7/2026

    Top shelf

  • Reviewed on 2/5/2026

    Very nice and professional.

  • Reviewed on 2/4/2026

    Dr. Pappal was amazing. Very kind and relatable.

  • Reviewed on 2/4/2026

    knowledgeable, personable and efficient

  • Reviewed on 1/31/2026

    First time we met with this Doctor, seemed very nice & explained everything to my son before she did anything

  • Reviewed on 1/27/2026

    She was helpful and professionable.

  • Reviewed on 1/27/2026

    Good experience

  • Reviewed on 1/22/2026

    Dr Pappal is excellent would not want any otherENT.

  • Reviewed on 1/21/2026

    She is very knowledgeable. She took her time explaining test results.

  • Reviewed on 1/19/2026

    It was a friendly, positive experience.

  • Reviewed on 1/17/2026

    Dr. Pappal is great. Very professional with a friendly side. Makes me feel like she truly cares. Highly recommend.

  • Reviewed on 1/10/2026

    All good

  • Reviewed on 1/10/2026

    The Dr was absolutely thorough and had a wonderful bedside manner. I'd recommend her to everyone.

  • Reviewed on 1/9/2026

    Doctor was very nice explained everything pretty good

  • Reviewed on 1/7/2026

    I feel very comfortable at this office . The receptionist is very nice and helpful and I loved this doctor . She was kind, gentle and a good listener.

  • Reviewed on 1/7/2026

    Dr. Pappal was warm and comforting when she had to perform a minor procedure in my ear. I felt confident with her as my Doctor. She asked questions that applied to my issue and took the time to answer any questions I had for her.

  • Reviewed on 1/4/2026

    She was kind and patient. She made me feel like a person and not just a number .

  • Reviewed on 1/4/2026

    Very caring and professional

  • Reviewed on 1/3/2026

    excellent provider

  • Reviewed on 12/24/2025

    Dr Pappal is awesome. Would definitely recommend her to family and friends

  • Reviewed on 12/24/2025

    I would recommend mass Eye and Ear To anyone Thank you for such good care [redacted]

  • Reviewed on 12/22/2025

    Well at social hospital and not getting better, I asked to see a ENT. I was told there were no ENT on staff and I reminded them they are across the street. This doctor was kind enough to come after her daytime appointments and visit me and gave me the answers and treatment I was looking for and needed. I couldn't ask for anything more.

  • Reviewed on 12/22/2025

    Dr. Pappal was professional and efficient. She addressed all my concerns.

  • Reviewed on 12/21/2025

    First time visit. It went very well. Everything was explained to me and I didn't feel rushed. [redacted]

  • Reviewed on 12/19/2025

    I thought Dr. Pappal was very professional, very friendly and efficient. I would highly recommend her. The nurse, she was okay. Wasn't as friendly as Dr. Pappal, but the receptionist who checked me in was very friendly as well and professional.

  • Reviewed on 12/17/2025

    Dr. Pappal is awesome! She is personable, very knowledgeable and answers all of my questions. I would recommend her to anyone looking for a caring compassionate physician for her specialty.

  • Reviewed on 12/17/2025

    She took her time in explaining my eyesight and what can be done.

  • Reviewed on 12/16/2025

    Dr. Pappal is a knowledgeable and friendly doctor.

  • Reviewed on 12/15/2025

    Dr . Pappal and the entire staff were very friendly and very professional. I felt very comfortable. They listened to me and explained everything I needed

  • Reviewed on 12/15/2025

    Excellent and explained things throughly

  • Reviewed on 12/14/2025

    Excellent provider!

  • Reviewed on 12/11/2025

    Extremely knowledgeable and got right to my issues and knew exactly what was wrong. Fantastic.

  • Reviewed on 12/8/2025

    [redacted] had an MRI for another issue and it showed fluid on one sinus. [redacted] was very pleased with her obvious concern and care.

  • Reviewed on 11/27/2025

    I am very lucky to have a doctor such as Dr. Robin Pappal. She is very caring. She listens carefully and she gives me great feedback. She has helped me out greatly with both my sleep apnea and also with my inner ear problems I've had recently. I would highly recommend her to anyone who asked to go what ENT doctor to see.

  • Reviewed on 11/19/2025

    First time seeing Dr. Robin Pappal. She was extremely professional, kind, understanding, and thorough. She easily defined my problem and took the appropriate action to rectify my issues. I would not hesitate to revisit her again if the need occurs.

  • Reviewed on 11/18/2025

    Dr Pappal was very courteous and helpful. She explained the issue and was very professional.

  • Reviewed on 11/15/2025

    Doctor Pappal is the Best!! I can't say enough about good things her.

  • Reviewed on 11/13/2025

    Robyn listened carefully to my problem, examined me thoroughly, and I was very pleased with her professional demeanor.

  • Reviewed on 11/12/2025

    The Doctor was great she was very interested in my lack of hearing and was full of information related to my condition. I would gladly recommend her to any member of my family or friends.

  • Reviewed on 11/11/2025

    Dr. Pappal is kind and understanding. [redacted]

  • Reviewed on 11/6/2025

    She is friendly and professional.

  • Reviewed on 11/3/2025

    Always a great experience

  • Reviewed on 10/31/2025

    She was very good at explaining what might be going on with my ear. Thanks

  • Reviewed on 10/27/2025

    It was very helpful.

  • Reviewed on 10/25/2025

    Dr Papal was very caring and very interested in my overall condition and interests. She listened to my questions and we had a very useful exchange.

  • Reviewed on 10/23/2025

    That she treated you like a friend, listened to me and explained everything carefully.

  • Reviewed on 10/20/2025

    Second to none

  • Reviewed on 10/16/2025

    She was very efficient and pleasant. She also set out a very acceptable plan of attack for my issue.

  • Reviewed on 10/16/2025

    Very attentive and explained everything.

  • Reviewed on 10/14/2025

    Everything was fine

  • Reviewed on 10/14/2025

    She was very open to listening to my issues. Explained future plans that she thought would be best suited for me.

  • Reviewed on 10/11/2025

    Totally pisitive

  • Reviewed on 10/11/2025

    Friendly cares about my concerns and explains what is going to be done in a easy to understand way

  • Reviewed on 10/11/2025

    Dr. Pappal and staff were extremely helpful, professional and courteous.

  • Reviewed on 10/10/2025

    The doctor was very thorough.

  • Reviewed on 10/22/2025

    I was very nervous as I wasn't sure what to expect. The DR was extremely nice, helpful, explained the procedure and every step throughout. I would highly recommend this Dr.

  • Reviewed on 10/6/2025

    Dr. Pappal was an empathetic listener to my reasons for the visit. She directed me to a hearing test on the second floor, after which she went over the results with me, explaining everything and encouraging me to take the next step in correcting my hearing.

  • Reviewed on 10/6/2025

    Yeah, my experience was fine. We talked about the CPAP machine and how often I use it, how many hours a night, and how long I've been using it. So it was fine.

  • Reviewed on 10/5/2025

    Everyone was professional, respectful, knowledgeable and I appreciated it.

  • Reviewed on 10/2/2025

    A great experience and easy one on one conversation and plan with dr.

  • Reviewed on 10/3/2025

    provider was very professional, friendly, and thorough, as were her front desk people, and it was a very positive experience.

  • Reviewed on 10/1/2025

    Amazing in every aspect.

  • Reviewed on 9/25/2025

    Nice personality and felt very comfortable when speaking with her.

  • Reviewed on 10/2/2025

    she was very nice but the office itself never sent the Prescription. I have to call the office soon. .

  • Reviewed on 9/26/2025

    I was very comfortable with the process and had much confidence in the doctor.

  • Reviewed on 9/22/2025

    Beyond knowledgeable and kind.

  • Reviewed on 9/20/2025

    Exceeded expectations

  • Reviewed on 9/17/2025

    She was nice answered my questions.

  • Reviewed on 9/17/2025

    Dr. Pappal is attentive ,courteous, and thorough.

  • Reviewed on 9/17/2025

    I think the doctor was very lovely, understanding, and she listened. I was satisfied with her. Thank you. Bye.

  • Reviewed on 9/17/2025

    She is very professional, friendly, and upbeat.

  • Reviewed on 9/16/2025

    First time meeting with this provider. The doctor was friendly, knowledgeable, and had read the patient's medical history ahead of the appointment.

  • Reviewed on 9/14/2025

    I had a great experience with all the Nurses and Dr's that helped me with my care

  • Reviewed on 9/13/2025

    My provider is so kind and compassionate. She was readily available when I had questions about the status of my incisions. Got back to me immediately after I texted her about my concerns post op. She has a lot of confidence in her skills as a surgeon. This played a role in my confidence in her in performing my surgery

  • Reviewed on 9/11/2025

    Good experience. But will have a 6-8 week follow up

  • Reviewed on 8/27/2025

    So far so good!

  • Reviewed on 8/27/2025

    Wonderful experience.

  • Reviewed on 8/26/2025

    professional, courteous patient experience

  • Reviewed on 8/27/2025

    Very pleasant, informative, and efficient.

  • Reviewed on 8/25/2025

    Outstanding service.

  • Reviewed on 8/21/2025

    The provider was professional and competent. Unfortunately the wait to get in was an hour overdue but she acknowledged the wait and apologized which was appreciated.

  • Reviewed on 8/20/2025

    She was outstanding. Explained everything clearly and was very knowledgeable.

  • Reviewed on 8/20/2025

    Dr Pappal was wonderful knowing I needed to get cauterized due to a daily bloody nose issue. She was thoughtful, careful and explained everything. My usual ENT Dr was currently on vacation. I highly recommend Dr Pappal & welcome her to your office,

  • Reviewed on 8/20/2025

    There was a second appointment as part of this visit. The woman was skillful but they were quite behind

  • Reviewed on 8/16/2025

    Dr. Pappal and nurses always took time to explain to me the process and what is going on and answered all my concerns.

  • Reviewed on 8/17/2025

    Care was fine, [redacted]

  • Reviewed on 8/9/2025

    No other comments except that the provider was very nice and professional

  • Reviewed on 8/7/2025

    This was an emergency visit that was given to me a day after my call. My regular doctor was on vacation and Dr. Pappal opened up a visit for me and was very professional and caring.

  • Reviewed on 8/4/2025

    Convenient quick did not have to wait long. I liked it very much. They also called me from a wait list which made me even happier

  • Reviewed on 8/1/2025

    She was very good and the atmosphere in there was very good. So I would definitely go back to her and tell other people to do the same. Thank you.

  • Reviewed on 7/31/2025

    Thorough exam,good listener.

  • Reviewed on 7/30/2025

    Excellent

  • Reviewed on 7/30/2025

    She was amazing and very patient and and very nice and kind. I was very happy with her.

  • Reviewed on 7/26/2025

    She was running behind but really slowed down to check in with me

  • Reviewed on 7/23/2025

    Dr Pappal is fantastic! I had sudden hearing loss last year and this was a follow up. She is very compassionate and comforting during a very stressful health event. I would highly recommend her!!

  • Reviewed on 7/21/2025

    She is awesome sits down and listens. Makes suggestions and I feel like I get well taken care of. Would recommend Dr Pappal to anyone she is great.

  • Reviewed on 7/21/2025

    She was kind, respectful, and patient. She took the time to listen to me before offering her suggestions.

  • Reviewed on 7/9/2025

    I RECEIVED EXCELLENT CARE.

  • Reviewed on 7/9/2025

    Overall, a good experience. I think it would be valuable for them to review medical history and or be able to access filling out the medical history beforehand just to speed up the process during the appointment. [redacted]

  • Reviewed on 7/9/2025

    Excellent

  • Reviewed on 7/9/2025

    Positive experience, would recommend

  • Reviewed on 7/9/2025

    Efficient and kind

  • Reviewed on 7/2/2025

    She was very nice and pleasant Explained everything as she went along with her exam.

  • Reviewed on 6/29/2025

    Great bisit

  • Reviewed on 6/29/2025

    Explains options i have to help with my issue

  • Reviewed on 6/26/2025

    Overall, we had a great experience. [redacted]

  • Reviewed on 6/21/2025

    Provider was great [redacted]

  • Reviewed on 6/20/2025

    Thank you

  • Reviewed on 6/20/2025

    My experience with Dr.Pappal is professional yet friendly.she knows my issues and thoroughly brings me up to speed.

  • Reviewed on 6/16/2025

    The provider was excellent [redacted]

  • Reviewed on 6/15/2025

    Friendly, well informed clinician who provided all of the pertinent facts needed for us to understand the complexity and extended time frame of the device that we were hoping could be surgically implanted to alleviate some of my husband's sleep issues.

  • Reviewed on 6/18/2025

    Very informative - explained in understandable terms my condition.

  • Reviewed on 6/12/2025

    Very pleasant and professional

  • Reviewed on 6/11/2025

    The best in the world. I believe it saved my life. It continues to maintain my health. There is my opinion no greater team that is available to me or anybody that ends up at their door.

  • Reviewed on 6/13/2025

    They're very good. Wonderful. They're very nice nurses. Thank you for all your help. Thank you.

  • Reviewed on 6/11/2025

    Dr. Pappal was very pleasant and courteous. I had a simple procedure which she handled briefly and efficiently. I liked her manner and would recommend her to anyone.

  • Reviewed on 6/7/2025

    The Doctor was excellent in throughly explaining the procedure and the positive and potentially negative outcomes.

  • Reviewed on 5/30/2025

    I really appreciate Dr. Pappal's excitement when my child's appointment went well and there was no further need for surgery at this time. It was a genuine excitement that was shared by all. It may not seem important, but they are impactful to the experience and care received.

  • Reviewed on 5/29/2025

    She was very nice, calm demeanor, caring, and efficient. The only negative was the 3 month wait for the appointment.

  • Reviewed on 5/26/2025

    Dr. Pappal was excellent!

  • Reviewed on 5/26/2025

    Very kind, compassionate and informative