Ramon A Franco, MD

Dr Franco and his fellows were fantastic. They listened carefully and answered every question that I had. They provided follow up instructions and reassured me to be in contact with any issues prior to my next appointment.

Excellent care and expertise

Excellent

I think the world of Dr. Franco & his assistants. They totally get me & provide the help I need.

Dr. Franco is a very good doctor. He is a very caring doctor. He took me above his schedule. I was not scheduled on that day, but he offered me this appointment because I asked him to be seen earlier and he actually accommodated and he called me earlier when I arrived. I was half an hour earlier, so he called me right away. He was very caring. I actually had a scenic during the appointment and he gave me opportunity to recover fully. He didn't rush me. He's an excellent doctor. Thank you very much.

Dr. Ramon Franco is masterful in his field of medicine--laryngology. Dr. Franco is so skilled that when he feeds the laryngoscope down my nostril into the trachea, I don't feel any discomfort. Other physicians have done this procedure on me before without the same results. I experienced pain and discomfort. Dr. Franco and his team explain details to me so I can fully comprehend my diagnoses and care plans. He is kind and compassionate. No wonder he is a master lady geologist at Mass Eye and Ear.

Dr Franco and his team are excellent.

This is my first visit with Dr Ramon and he seems great. [redacted]

He's the best!

Dr Franco and his team are amazing as always

Dr. Franco is a very nice, friendly man. He is exceptionally intelligent and able to explain things in layman's terms. An asset to the profession!

My husband has been a patient for years here. The whole process was very comfortable and the staff was great. Would never go anywhere else

DR. Franco has cared for me for 22 years I have nothing but gratitude and respect not only is he a Great Doctor he's a great friend someone I can talk to.

Dr. Franco Is the best in his field. I'm very lucky to be his patient.

Excellent - as a listener, as a conveyor of pertinent info , as a highly experienced clinician. He's a gem.

I found all of the physicians that were present at my appointment to be fairly intimidating and overwhelming (nothing they did wrong - there were too many people crammed into a small exam room.) At one point there were 7 people in the exam room. It was uncomfortable. I understand this is how physicians are trained and so on and so forth. Maybe cutting back on the amount of people allowed to attend these appointments. Even better, why not ask the patient if they are comfortable with having multiple physicians standing staring at you and your private and personal medical issues on display.

Dr Franco and his team were great - my experience at my appointment made me feel confident that I'm going to be in great hands going forward.

Dr Franco is the absolute best! So grateful for him.

He's really good at his job!

[redacted] the Fellow was great as was Dr Franco. Top marks everyone

Dr Franco is an excellent physician.

Happy to receive services from the provider!

He is the best in his profession. He understands people and their worries about their health. Not only is he a true professional but he is also a great and caring person. I can't say enough about him and his staff.

Prefesdional and efficient!

would recommend this doctor

User Friendly!

Dr Franco did a great job with my injections.

Dr. Franco welcomes me with sincerity and enthusiasm. He remembers my issues without needing notes and understands my personal situation and history. He is thorough and attentive. I wish more doctors had his professional, yet caring attention. He truly is a credit to Mass General.

I have been a patient of Dr. Franco for many years. He is always professional, courteous, and friendly and makes me feel very comfortable. He provides excellent service and I will continue to come to him to treat my spasmodic dysphonia. I would highly recommend Dr. Franco to anyone!

Very satisfied

[redacted] Extremely pleased with Dr. Franco and his team and highly, would highly recommend them in the future.[redacted] Thank you very much.

In 2002 I was first introduced to Dr Franco by Dr. [redacted]. Excellence and patient care have long typified the Laryngology department at MEEI, certainly the legacy of Dr [redacted].

Dr. Franco is the best! Fantastic care provider with exceptional technical knowledge and skill combined with a wonderful personality and bedside manner to make patients like me comfortable at all times. Outstanding doctor and a credit to MEE

He was pleasant and knowledgeable. I feel comfortable to have him work on me.

He's good at what he does.

Dr. [redacted] who performed the procedure was outstanding; [redacted] Dr. Franco explained what he saw and where we go from here and was not an alarmist which I appreciated. I feel very fortunate to be in their care.

More satellites offering main campus services.

I am confident with Dr. Franco and his staff

Dr. Franco is the best ever.

Very caring, knowledgeable, Up to date with my problem, could have been a better visit.

Very difficult to speak to someone on the phone when I called. Return phone calls were not in a timely manner. Dr Franco and the gentleman that spoke to me to get history and took the throat video were great.

Great experience

Dr Franco and staff were excellent in my care.

Dr Franco is one of my best doctors by far. He listens to my problems and knows most of them. He also is funny and tells great stories. But the best park he lets my dump on Penn State

Dr. Franco is so kind. His bed side manner puts me at ease. He listens very well. Dr. Franco is very knowledgeable in his field and is able to explain things in a way that is easy to understand.

Very caring and easy to talk with.

Dr . Franco is the best highly recommend

I've had this condition for over 20 years, and this is my first time seeing Dr. Franco. And for the first time in 20 years, he's given me hope of preventing flare-ups instead of just treating them afterwards.

I felt confident and I felt heard.

He brings warmth and welcoming to supplement his obvious expertise.

He was very courteous and professional.

Dr. Franco and his staff are the absolute best. It's the best doctor and office I've ever experienced.

Dr. Franco is an excellent doctor!! I travel up from Florida for treatments several times a year and would not go anywhere else.

Dr. Franco and the entire voice department at Mass Eye and Ear are incredible practitioners as a professional singer. I am so very lucky to have you all as my providers. Thank you so much for all you do.

Dr. Franco is a very personable and professional physician. He has a great attitude and explains things in a manner that a non physician can understand.

Dr. Franco and his team are the best and I am so lucky to have them as my care team. I trust them and I am happy with my care. Thank You.

A+++ the best there is.

Dr. Franco is exceptional. He is so thorough and thoughtful. It is a privilege to be his patient.

Great doctor!

His diagnosis was lifesaving and delivered with kindness.

great to see, always cheerful and positive.

always helpful with information pleasant listens introduces the others in the room

Dr Franco is the best!

He is outstanding in every regard

Dr Franco is a wonderful physician. I am fortunate to have him be my laryngologist

Dr. Ramon Franco is an incredible doctor! He is so brilliant, kind and patient ! He has a fabulous bed side manner. I trust him for whatever his findings are! I am so fortunate Dr. Franco is my Doctor! He is so knowledgeable on everything in his field ! I will do whatever he wants me to do. He is not your average doctor, he listens to my concerns with such respect and always explains what his plan is. There are not enough positive words to describe him. I always look forward to my appointments with Dr. Franco, he is one in a million doctor! Thank you Dr. Franco for your findings! [redacted]

Yes, thank you for this opportunity. I have nothing but the utmost respect for Dr. Franco. I've had the privilege of being his patient for years now. And I must tell you, not only have I never been disappointed, but I'm struck by his commitment, his professionalism, and his knowledge. I give him five stars across the board. He is a gentleman. He's so committed to his patients. He's there available for questions, no matter how tedious or complicated they may be, he's there. I believe he sets the standard for medical practice in this community, and I have utmost respect for him. He is a gentleman of the first degree. Thank you so much.

Excellent physician.

Wonderful so thoughtful and caring. Explained everything to me an came up with a plan

So far, so good; but it is too early to fairly judge the results.

Dr. Franco is always terrific. I think he's incredibly skilled and I just hope they can make more like him because I think he's the only one that does what he does. Thank you. Goodbye.

Dr Franco is top notch in my book. Even though it takes me more than 2 1/2 hours to get to him, I wouldn't consider going anywhere else.

Dr. Franco and his associate were great. Super helpful in diagnosing my voice flutter and addressing my chronic acid reflux.

Always excellent care

I was pleased with my visit

Caring and explains everything to patients understanding

I just want to let you know that Dr. Franco and his entire staff of people were wonderful. It felt like I was in a family environment. Everybody was really kind and Dr. Franco was amazing. Thank you.

Great experience!

The care was excellent and exceed my expecttions.

Dr. Ramon Franco is absolutely wonderful! His kindness and compassion as I navigate my diagnosis have sustained me.

Dr. Franco and his team are excellent.

Dr. Franco and his staff are wonderful. The appointment I had just before his ran over by 10 minutes. I felt badly about being late and I apologized. Dr. Franco was very gracious.

Ramon Franco is a great doctor. He has really helped me.

Dr. Franco was very respectful and communicative. He explained things in a very clear manner and is an excellent teacher. He had his resident and myself as his students. I've been a nurse for a long time and know a good physician when I see one. He is excellent!

Very polite and professional.

Dr.Franco is an excellent physician, kind , very detailed listens and is such an asset to your hospital. I recommended him many times to friends they all say he is a brilliant and very kind physician.

Always happy to receive services from Dr. Franco.

Doctor Ramon Franco is the best!

Spoke in English and explained my situation clearly. Used video to show the biology behind the problem - impressive approach. His teammate Dr. [redacted] was equally terrific! Both he and Dr. Franco are excellent. great patient experience.

I love Dr. Franco! Dr. Franco and his staff are warm, caring, full of knowledge, always professional and truly the best in their field. My family and I are blessed to have found Dr. Franco and his wonderful staff. I would recommend him to anyone who needs his services.

One if the very best!

He was very thorough in his examination; I will have a follow up visit with Dr. Franco in about 3 weeks.

Dr Franco and his staff always courteous and knowledgeable my experience with mass eye and ear Dr Franco is a positive one and I cannot say enough good things about them

Dr Franco and the staff of the Department of Laryngology listen well, communicate clearly and concisely. The office staff is efficient, enthusiastic, friendly and thorough in explaining what is needed prior to the office visit/consultation. They are also sensitive to the distances that patients travel to seek care at the clinic and then take extraordinary steps to obtain prior approvals and make room for the consultation and intervention/procedure to occur during the same visit. Dr. Franco is technically superb in his skill set, has a high emotional intelligence, is patient and compassionate when interacting with patients who have significant challenges with their voice quality. We are grateful to him, the staff, and the institution for the care that has been provided to us. As an aside the creator of this survey should change the noun from "provider" to a more appropriate, respectful descriptor. Clinician is a generic term but more accurate. Dr. Franco is a surgeon/physician and he should be referred to as such. This is a basic professional courtesy that should be extended to all physicians, physician associates, and nurse practitioners. Executive Leadership should honor, embrace and encourage this change.

He is an expert in his field and has is easy to talk to.

My experience with Dr. Franco was very, very positive.

I've seen Dr. Franco for many years. He is an outstanding physician. He's always concerned and compassionate and understanding. He makes the whole process, what I have to deal with and go through, very easy. And basically, I would not be where I am today if it had not been for his care.

Excellent care

I have been seeing Dr. Franco for years and have always felt respected and listened to.

Yeah, Dr. Franco is a good man, very knowledgeable, and cares about the patient. Thank you.

I was very grateful and pleased about my visit/exam with Dr Franco - his explanation of my condition reassured me and helped me understand it all so much better. I truly appreciate all the professional advice presented in such a kind and understanding manner. Thank you!

Everything was fine

He was kind and caring and polite and acknowledged my excellent questions and answered them.

Dr Franco is one of a kind. Excellent care coupled with interest and compassion are always part of the Franco experience. I wish all Doctors took his approach when caring for their patients. He is a remarkable individual and a credit to Mass General

very informative and gentle. felt I was in capable hands. explained procedures thoroughly

Outstanding experience. Dr. Franco is kind and knowledgeable and is totally present as he listens carefully to everything I said

Excellent care and I would strongly recommend to everybody.

Dr. Franco is terrific.

Excellent

I was very impressed with the care and support of my doctor and the staff at this medical visit.

Dr. Franco was friendly and explained everything well. He's a good listener, too.

Dr. Franco was immediately accessible to me and my significant other; listened to us and carefully explained results of his exam. I trusted him implicitly.

Very nice man.

Dr. Franco was excellent. He was well-versed in my reason for being there, and he was well-versed on some of my past tests. And he carefully reviewed the computer recordings that were done before he came in of the esophagus, et cetera, and the vocal cords, was able to replay it with me, and explain his reasoning for his own diagnosis and recommendations. And that was excellent. And he provided me with a wonderful possibility, a wonderful choice in a non-medical substance that's going to help me, I'm sure. And he was extremely professional and very friendly and encouraging. So he gets the best remarks from me.

I am lucky to have DR. Franco for my Doctor for the last 20 yrs.

Dr. Franco approach is to provide the best quality of life for the person, not just treating a condition.

Very knowledgeable and professional

Dr. Franco is exceptional in every way. Please keep him happy so he never looks elsewhere!

I would have loved more time, but I understand the stricturse of Insurance.

Dr. Franco knows what he's doing, cares about what he's doing, is a great listener and offerer of insights on your situation, just a terrific doctor in my one experience with him.

Dr. Franco is an ideal provider. I can't imagine anyone providing better service than he does.

Dr. FRANCO IS AN EXTREMELY KNOWLEDGEABLE DOCTOR. I WAS VERY FORTUNATE TO HAVE HIM. HE IS GOING TO FIX MY PROBLEM WHEN NO ONE ELSE WAS ABLE TO. HE IS ALSO VERY KIND. THANK YOU DR. FRANCO. I LOOK FORWARD TO MY NEXT VISIT.

Exceptional

Dr. Franco is courteous, caring, efficient, and is great at what he does. I have always appreciated the care that he has provided.

Hi, Dr. Franco is an amazing provider. He's been helping me with my voice and he understands and is quite a professional. Thank you very much.

Everything went well,

He was very helpful and knowledgeable and kind and had a sense of humor that got me through a nose exam and heard what I said. Doesn't get any better than this.

Dr. Franco was an excellent physician. He listened very carefully to me. He examined me very thoroughly. He used pictures of my larynx and trachea to discuss various aspects of the plan for my continuing care. He laid out a precise and careful plan for my continuing care, and he was energetic and positive, warm, very approachable, and knowledgeable.

Extremely caring and responsive to all aspects of my care.

To the point, always feel Dr. Franco has my best interests in mind, always explains what he is doing and why and what can be expected ( all the possibilities), as we continue with my treatment!

Hi, this is [redacted]. I saw Dr. Franco last week, and I was late to my appointment because of the traffic, and they managed to squeeze me in, which was very nice of them. He was then tremendously helpful on all of the work, and I would highly recommend them for everything, including the staff that was there with them.

Excellent.. [redacted] going back [redacted] years, I have had Dr. Franco's clinical focus on what was then Idiopathic stenosis. Yes we have developed an excellent provider/patient relationship based on mutual trust.

I have known this provider for more than twenty years, and he has always provided excellent care.

I believe I couldn't find a better doctor

I need more help with aspiration.

The best!!!!

Dr Franco was prepared and informative. Would have preferred a numbing agent prior to nasal inspection but it sounds as though he followed current protocol. Not painful just uncomfortable and nerves on edge

Dr Franco was excellent. He was personable and professional.

Best Dr ever had

Great doctor treating patients with innovative therapy -PDT , which works very well for me. Fantastic bedside manners and professionalism makes me come see Dr Franco from out of state.

I have the utmost confidence in Dr. Franco and his staff.

Courteous and very professional