Mark Thomas Brown, MBA, MD

Attentive, engaging, approachable, empathetic

This office is always easy to work with - they are pleasant, polite and do not give off that "disinterest" that is sometimes present at some offices. The Medical assistant engages in pleasant chit chat. Dr Brown is then right on time and besides giving good care is always willing to sit a few minutes and ask how I am doing and what vacation plans I might have. No complaints here. As an aside, I have had serial unpleasant visits with an ENT at Lahey clinic - night and day.

Excellent

Dr Brown made me feel comfortable, calm and confident. This was my very encounter with him and at first I was nervous to meet him but he was able to break the ice in just 2 min. Very happy with my visit

The whole visit was good.

Very knowledgeable in all the areas that I had questions.

The best of the best - knowledgeable , sensitive, direct - perfection. The audiologist was 10++

Great office visit quick and to the point

The day of this visit a traffic accident caused a large delay in patient arrival. I was greeted courteously and in the dr's off ice at my arrival. Dr Brown is cordial, attentive and did not waste any time. He is a delight!

Dr Brown was very quick to figure out what my ear issue was based on just a few questions. I'm glad to know what I can now do to help my issue.

He was very personable, listened to my issues and came up with good recommendations.

Outstanding experience with this provider

Excellent and very professional

Appointment went smoothly & quickly.

Appointments with both the audiologist, [redacted], and Dr.Brown were exceptional. I appreciate their expertise, professionalism and kindness. I wish that I could have seen them sooner.

Dr Brown was kind and honest, and explained an uncomfortable procedure/numbed my sinuses well prior.

good experience

Very experienced and respectful at all times.

The most solid MD experience I have is with Dr. Brown

Dr. Brown is fantastic. I only wish I had thought to visit him sooner for my long-term condition/symptoms.

Dr. Brown was very thorough in his exam; he listened to my concerns and communicated clearly about what was to be done; he was personable and a gentleman. He also had a sense of humor which I appreciated. I have already highly recommended him and his staff to family and friends.

Dr. Mark Brown is hands down amazing! The front desk ladies were so great. Thank you for a seamless visit!

I really liked him. He was personable and knowledgeable.

Friendly, Caring, Thorough, Professional, and provides details in an easy-to-understand way.

Mark was very thorough and read my charts prior to my visit, which was really appreciated. And he did further analysis to look at what we needed for a follow-up. So it was nice to finally have someone that seemed like they cared and was looking into things. So I would definitely recommend him and look forward to finally having a doctor that I can follow up with that seems to know what they're doing.

Both people I met with were helpful and answered all my questions and made me feel supported.

He is very thorough and explains everything well.

Dr. Brown listened to my concerns about my hearing. He did an efficient job of removing earwax. I appreciated his patience and sense of humor.

Good experience

Patient and efficient

Dr. Brown was compassionate, which I appreciated, and he listened. He removed air wax efficiently. [redacted]

Dr. Brown was great.

Couldn't be a better doctor and advocate

Based on past experiences, I don't look forward to a doctor's appointment. This is because the office staff is usually kind of angry and because of the both the time I wait to get into the exam room and the lack of time the physician spends with me. This is experience was NOT like that, thank you!

Very professional. Pleasent demeanor.

Dr Brown, is very nice , professional and caring. Explains and answer my questions.

The doctor was very friendly and was able to answer all my questions. He resolved my problem.

Dr. Brown was sensitive to [redacted]'s needs, Being non verbal and intolerant of ear exams . He listened to me and took the time needed with [redacted].

Dr. Brown was excellent. I have no qualms whatsoever with respect to the quality of his care. He was very thorough in terms of explaining and understanding why, you know, he wanted me to see my dental first and then order a scan, [redacted]. So, you know, again, a quality medical provider.

Great visit very helpful and thorough.

Dr Brown does an amazing job! Very attentive and always informative during my visits.

Dr. Brown is terrific! Very attentive and knowledgeable, listened to my concerns, prescribed medication and able to get a follow up appointment to see how I have healed.

Dr. Brown was friendly, articulate, caring, and laid things out to me in an understandable and logical way. I truly wish I met more doctors like him. Thank you.

He was very nice and he seemed patient. There was enough time to tell him all my concerns and I look forward to meeting with him again.

Dr Mark Brown is knowledgeable, very easy to talk keeping any slight anxiety Away!

Dr. Brown was very helpful and explained the pros and cons of possible surgery.

It was very positive.

I am so grateful that Dr. Brown is taking care of my ears and nose. He is excellent and keeps me in good health with a definite interest in his patient.

Competent. Personable.

Dr.. Brown was very professional and courteous.

Dr. Brown was very professional, caring and thorough. He explained things in a way that I understood. He gave me reassurance and had empathy. I really appreciated this, where ENT doctors, I have seen in the past have been pretty dismissive.

Excellent

I am very satisfied with these hearing aids

[redacted] all of the staff and providers are friendly, caring and a pleasure to be with.

They were generally very good

Excellent physician excellent practice group

Awesome customer service and bedside manner. The same goes for the office staff.

I received great care

Gave very good recommendation and plan. Will plan to see me right away with a recurrence.

Listened and understood my context and concern, attempted treatment, recommended a follow up after a course of prescription treatment

Dr. Brown provides excellent care and is very knowledgeable about his field. I highly recommend him and enjoyed seeing him.

very knowledgeable and personable. a very good experience

He was excellent. Very clear in explaining my problem and treatment. Showed that cared and understood my concerns.

Excellent. Dr. Brown is great!!!

Great experience.

Dr. Brown was thoughtful, explained what he was doing every step of the way, and made the procedure as comfortable as it could be.

Dr Brown is the best. He listens and responds with very clear easy to understand recommendations. I trust Dr Brown has my best interests in mind.

Dr Brown is an exceptional physician; considerate, understanding and supportive, with a delightful sense of humor.

Efficient and low stress

Helpful and respectful. Good experience.

Dr Brown is fantastic I would recommend him to everyone

Excellent, caring, professional top notch doctor and chief.

Dr. Brown was extremely personable and instantly put me at ease. He did a quick procedure and made sure I knew to give him a call if I had any future issues.

Great care, great staff

My visit with Dr Brown couldn't have been better. I felt comfortable with his manner and explanations. Of all the physicians I see, he and his staff rank near the top. Thank you!

Dr Brown is an exceptional doctor ! Conservative in approach re: surgery / very personable -

Dr Brown is trying to help my with my ear problem an I respect him for giving me all information he feels it could be.

very efficient and very personable

Dr. Brown is most skilled, very hospitable, and very helpful to me - since first going to him [redacted] yrs ago [redacted]

Excellent provider, I did not have to wait, he was right on time and took his time to examine me.

Dr. Brown was prompt, very personable, efficient in the work he had to do. Excellent bedside manner.

Dr. Brown was extremely pleasant and respectful. He never made me feel that I was a number he had to move out quickly.

I really like the group.

Dr. Brown was excellent. He listened to my illness background and seemed confident and well informed with my sinus issue and confident with a solution.

I received more than my expectations

Doctor was everything we all hope our doctors to be

I can't say enough about them. They are the best that I've seen in a while.

Dr Brown took the time to listen. He was personable,knowledgeable and an asset to his profession . He put together a treatment plan and follow up . Many specialist give a treatment plan and don't bother or care to follow up . Wonderful physician !!

Very personable, knowledgeable and put me at ease

I appreciate Dr. Brown's listening to the reasons I came in and any additional info I gave him that I thought was relevant.

There is a personal side to Dr. Brown that conveys both care and professionalism.

Dr. Mark Brown gave me his undivided attention and quickly assessed my problem correctly. I felt completely at ease in his care. I highly recommend Dr. Brown.

Great experience. Dr Brown was punctual, pleasant, he listened to me when I described my symptoms and was all around very professional.

He was knowledgeable caring and listened.

The most efficient dr's appointment I have had in a very long time. Super nice doctor (Dr. M Brown). Explained what he would do to assess the finding on a CT scan and reason for my visit, took a look at the back of my throat with a very long probe through my nose, provided his diagnosis, and I was done. The pre dr visit with the PA was timely and thorough. In and out of the office in less than 20 mins.

Dr. Brown was friendly and professional, and explained everything well.

We really liked Dr Brown. He took time with us and tried to get me in a little sooner for a hearing test.

I think Dr. Brown is great. I spoke to him about a concern I had and he took the time to examine me about the concern and make a recommendation for me.

So far he has been very helpful.

Very respectful, knowledgeable and approachable

Dr. Brown was concerned. He was excellent in his diagnosis. He helped me understand that I should be at a different clinic because of my dry mouth. And he was personable and I couldn't go to a better doctor. Thank you.

Nothing, thought it was very well

I appreciated his easy manner and willingness to listen. I did not feel rushed. He listened and was able to provide a rationale for my symptoms [redacted]

When I reached out then the messaging, he responded very quickly !

Very professional and courteous and explained everything he was going to do.

Knowledgeable, efficient and nice demeanor

Very enjoyable visit

I've been seeing Dr. Brown for years. I felt that he was always very thorough and helped me with some of my hearing problems and advice on handle some ear infections. Specifically, I would get water in my ears just swimming and showering and he gave me advice on how to mitigate that the most. Thank you.

Excellent!

Dr.Brown was extremely nice and professional. Easy to talk to and explained everything I asked. I would highly recommend him.

Great care, compassionate, thorough

He was comfortable to converse with and explained things well, except for what to do next. [redacted]

All of my appointments with Dr. Brown have been wonderful. He is a thoughtful and caring person who knows what he's doing.

He had a nice bedside manner. He explained & listened extremely well.

Dr Brown is a very caring, compassionate person. Talked to me about my concerns and remembered items from my previous visit. An outstanding physician.

Excellent interpersonal skills... extremely kind with a good sense of humor...

Dr. Mark Brown was attentive, knowledgeable and empathetic. Absolutely stand-out experience.

The doctor was very thorough explaining the problem that I have and how that we will solve it. He explained the necessary surgery very thoroughly and put my mind at ease about it.

Dr. Brown is wonderful. He always provides me with good care.

Dr Brown was very professional and easy to talk to. He knew my medical history and listened to me as I explained my problems

Dr Brown is great!

Very professional and made the appointment easy

My provider is absolutely excellent and I've already recommended him to a couple of friends. No reservations at all. Excellent in every way.

Dr Brown is the best

Very polite and respectful.

Dr. Brown is an excellent care provider. He listens carefully and gives clear explanations. Very fortunate to have his professional help, direction and support.

He was friendly, and reassuring and the procedure was so quick and painless.

Very capable and reassuring, and gracefully answered all questions.

Dr. Brown was great. [redacted]

Immediately felt comfortable with Dr. Brown, whom I had never met. He had already reviewed my information regarding the emergency room visit and explained my options.

Dr. Brown listened carefully. He was personable and respectful. Fortunately, my problem seemed to have cleared itself up before I saw him (he still needed to examine my ears before declaring all was well), but I was glad to have had this visit to validate the diagnosis. I also now know that I have an otolaryngologist that I would see again should other issues arise.

The care provider was excellent Very soft spoken and explained everything in detail. I would love to highly recommend the care provider to my friends and family.

Dr. Brown was excellent. [redacted] Dr. Brown knew what was wrong in 5 mins verified my concerns checked for other possibilities confirmed his diagnosis and executed a prescription to correct problem then set a follow up appt to verify objective. [redacted] Thank you Dr. Brown

I was so pleased with my experience. I arrived anxious about the issues I was experiencing. Almost immediately the Dr. Brown understood what was going on the best course of action to address the issue. He explained everything very thoroughly and answered all of my questions. I never felt rushed. I left the office knowing that I was in good hands and wishing that all doctors were more like Dr. Brown.

This doctor is fantastic, [redacted]

Dr Brown is a diligent and caring physician

Dr. Brown was a great listener. I felt very heard. He was open and thorough in his explanations. I would highly recommend him

Knowledgable, forward thinking, had my best interest in mind with recommendation to have special testing done to see if it might help clarify why I have balance issue which occurred since having Covid booster shot.

The provider was timely, professional, knowledgeable, answered my questions, followed up in what he said, and put me at ease. Excellent provider.

Dr. Brown is pleasant. [redacted]

I always felt rushed at the Boston location and didn't have a connection with my previous dr. nor the medical team. I feel a sense of warmth at the Concord location and am very pleased to be in Dr. Brown's care.

I had a great experience.

I was very impressed with the thoroughness of the evaluation. Also the completeness of his review of his call notes.

Great experience

On time and fast

I like the convienance of the location.

Listen very well and a kind Doctor

He was most professional and made me feel comfortable. His explanations were very clear and I will be following up with him.

I appreciated Dr. Brown's decision about repairing my nose

Easy to communicate with, straightforward, professional

He is truly excellent. I had seen another provider in the practice who was a total disappointment. I was hopeful Dr Brown would be fine- he was more than fine - perfect in every way - very pleased he is my. Dr now.

Everybody was very kind. Everybody was helpful. It was a good experience.

Courteous, knowledgeable and professional. All Good!

He was easy to relate to, explained and showed me my CAT scan, allayed my concerns and made the experience professional and enjoyable. I felt I had adequate time and got a good understanding of my sinusitis issues.

Comprehensive explanations.

Pleasant as usual

Love this practice... the whole experience is first rate!

Satisfied

Yes, he seemed very professional and knew exactly what he was doing. His nurse was very nice and explained my prescription as well as the doctor did.

Great job

Excellent

Dr. Brown was one of the nicest doctors I've met.

Dr brown was very approachable. I felt comfortable with his results

Dr. Brown was very thorough and made my first experience very welcoming and lighthearted. He asked if it was ok for him to record our conversation, that he'd be speaking in medical terms but would explain everything more clearly afterwards. While I was nervous about my inability to hear, he assured me it'll heal within the month and that the steroids would help alleviate. I appreciated his friendliness, professionalism and humor; a very positive first impression!

Service was impeccable. Office was easy to find and was very well maintained

I had only a minor issue and it was taken careof in a timely manner. [redacted]

Dr. Brown was excellent in every respect, I could not have been more pleased with my visit.

He is the best!

The doctor was very friendly, explained things well and asked for permissions to do everything

Excellent care

I would him to anyone .

Always happy with Dr Brown. However is tough to get a timely appointment for a hearing test. That is completely unrelated to Dr Brown

Dr. Brown answered all my questions and concerns. He is personable and professional. It was a positive experience.

Dr Brown is so nice and seemed very caring. Great experience all around. I would highly recommend him and his staff

Fantastic, best ent ive seen

Dr.Brown was so nice!! He went over everything with me and explained in detail about my ear!! He was very efficient and I was nervous but after he explained everything I was not nervous!! He was one of the best doctors I have ever seen!!

Explained procedure and addressed the problem

I had had two prior experiences with attempting to remove earwax. Both had failed. Dr Brown handled the task easily. [redacted]

I feel confident that I will receive proper care with a full understanding of what is happening & why. I was there for a short follow up visit. However there was the possibility of my needing surgery ... when I had my 1st visit it was an unknown. I have full confidence in the doctors decisions & recommendations. I feel that there is a partnership. I consider myself to be fortunate to have a great doctor

Helpful and patient

Very professional and easy to relate to.

Dr Brown is top shelf in my book!

it went well. Provider was very thorough.

My first visit with this provider - very happy with him! Knowledgeable, friendly manner and listens.

I received the care I wanted Everyone was pleasant and courteous and I did not have to wait a long time to be treated

I was impressed with Dr. Brown's ability to explain my condition with clarity and listen to my concerns. I also appreciated that he explained exactly what the procedures were and what he was looking for. He explained how we would proceed forward and hopefully come to a resolution to the problem. The staff made it easy for me to make an appointment for a scan and a follow-up visit. I like the fact that Dr. Brown will communicate the result of the scan through Patient Gateway so I don't have to wait until my next appointment with him.

Was very friendly and helpful.

Would go back for sure

This provider was kind and efficient.

It was great!

The doctor was very extremely wonderful and I really like him.

Dr Brown was very caring and spent an appropriate time addressing my concerns

Excellent physician

Dr. Mark Brown was exceptional on every level. First, the office got me to see him in a timely manner, and got all my records from the emergency room in NC where I was first seen, before my appointment. Second, despite squeezing me in to his busy schedule, he did not make me feel rushed, answered all my questions patiently and carefully. Dr. Brown's bedside manner - warmth, caring, humor, and examination was outstanding and very much appreciated. Great doctor and office!

I was nervous about procedure and Dr Brown put me at ease immediately!

I hope that Dr Brown and his team are a part of my care for my sinusitis!!!

I enjoyed visiting Dr. Brown. I think he's an excellent doctor and my ears feel a lot better after he's treated them. Thank you very much, Dr. Brown.

Both the doctor and audio tech were courteous and took the time needed for a good examination.

Dr Brown had a very good manner. He is smart and knew just what to do to treat me based on my symptoms and his exam. I am very pleased with this experience.

Dr. Brown and his staff are excellent, and I highly recommend them.