
Highlights
Age Groups Seen
- Adults
- Geriatrics
Languages
- English
Gender
FemaleLocations
- Mass Eye and Ear Otolaryngology Services
- 101 Main Street, Medford, MA 02155
- Get Directions
- phone: 781-874-1965
- fax: 781-874-1967
- Mass Eye and Ear Otolaryngology Clinic
- 243 Charles Street, Floor 2, Boston, MA 02114
- Get Directions
- phone: 617-573-3954
- fax: 617-573-3914
Expertise
Education
- Fellowship: Massachusetts Eye and Ear, Thyroid and Parathyroid Surgery/Otolaryngology-Head and Neck Surgery, 2024
- Residency: University of California, San Francisco, Otolaryngology- Head and Neck Surgery, 2011
- Medical Education: Columbia University College of Physicians & Surgeons, 2006
Insurance
- Aetna
- Blue Cross Blue Shield
- Cigna
- Commonwealth Care Alliance
- Community Health Options
- Coventry
- Fallon Health
- Harvard Pilgrim Health Care
- Mass General Brigham Health Plan
- MassHealth
- Medicaid CT
- Medicaid ME
- Medicaid RI
- Medicare
- Multiplan
- Railroad Medicare
- Senior Whole Health
- TriCare
- Tufts Health Plan
- Tufts Medicare Preferred
- Tufts Public Health Plan
- United Health Care
- Wellpoint
- WellSense
Ratings & Reviews
4.7 out of 5
151 ratings, 64 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- Reviewed on 4/6/2026
Awesome.
- Reviewed on 4/5/2026
She's wonderful....listens, explains and is patient
- Reviewed on 4/1/2026
Dr Russell was great. I was so impressed by her punctuality, amount of time and patience she had explaining my case and next steps, and her staff also followed up promptly to schedule next steps/testing. Really pleased with our experience overall.
- Reviewed on 3/28/2026
Great
- Reviewed on 3/24/2026
Dr. Russell listened to my explanation of the ongoing problem I had with my ears, and took care of that problem during the visit.
- Reviewed on 3/20/2026
My name is [redacted] and I received excellent care from my doctor. Thank you.
- Reviewed on 3/20/2026
Dr. Russell took the time to walk me through everything, hear my concerns, address my concerns, and explain things to me in an easy to understand way. I felt heard and appreciated all she did.
- Reviewed on 3/17/2026
Very positive experience
- Reviewed on 3/9/2026
She understands my medical issues
- Reviewed on 3/8/2026
Dr was very pleasant and approachable. She was late, but explained why and that was fine. She answered my questions and was thorough.
- Reviewed on 3/7/2026
would like to sincerely thank you for your professionalism, kindness, and the excellent care you provided. I truly appreciate your support and dedication.
- Reviewed on 2/19/2026
Marika is an excellent surgeon and provider.
- Reviewed on 2/2/2026
Dr. Russell is professional and showed respect for my situation. [redacted] the overall care was pretty good. [redacted]
- Reviewed on 1/29/2026
Received quality care, very happy with treatment.
- Reviewed on 1/21/2026
Dr Russell is the absolute best hands down.
- Reviewed on 1/19/2026
She asked me everything about what was going on and wrote it down and then took a look in my ears and began immediately taking wax out. She didn't tell me what to expect from it or really what she was doing when she was doing it. Once she was done she went to go get drops for the ears. There was very little counseling on how to use the drops or any information on why I've been having the issues I've been having. She tried to leave, didn't ask if I had questions. I stopped her and asked for more clarification on certain parts and questions that my primary care was concerned about. She answered them quickly while trying to still leave the room. I felt like I was trying to be rushed out of the room and that she did not have the time to speak to me. I felt the bedside manner was lacking.
- Reviewed on 1/10/2026
The doctor was [redacted], kind, explained things well and made me feel welcome and cared for. [redacted]
- Reviewed on 12/28/2025
I found Dr. Russell to be excellent in all respects//knowledgeable, perceptive, smart and personable.
- Reviewed on 12/25/2025
[redacted] The doctor did not acknowledge any of my concerns.
- Reviewed on 12/16/2025
The doctor was pleasant, but rushed. We discussed the exact question I came in for. It was resolved. But I had another two questions that didn't get addressed because there was not enough time and it seemed like she didn't want to take the time to answer them. [redacted]
- Reviewed on 12/17/2025
Dr. Russell was great. [redacted]
- Reviewed on 12/12/2025
Very good Things went smoothly Was seen on time by the Doctor Doctor listened carefully reviewed the RX and made recommendations for our next visit
- Reviewed on 12/12/2025
Great Doctor
- Reviewed on 12/12/2025
Very professional and respectful.
- Reviewed on 12/8/2025
She was friendly, caring and explained the treatment choices I had. I felt that she was competent and was not jumping to the most invasive surgical solution to my issue, something I greatly appreciated
- Reviewed on 12/7/2025
So far so good ?
- Reviewed on 12/3/2025
very informative and kind
- Reviewed on 11/30/2025
She was attentive and caring and very thorough
- Reviewed on 11/30/2025
It was a great experience as a patient meeting Dr Russell
- Reviewed on 11/30/2025
Dr. Russell is the first doctor in over a year that has actually listened to my concerns, answered my questions, and didn't make me feel like everything was in my head. Compared to doctors in Maine, total difference, in a great way!
- Reviewed on 11/29/2025
Dr Russell was very respectful of my needs during this visit. She made me feel very comfortable through out the procedure.
- Reviewed on 11/24/2025
good listener; explained everything in detail
- Reviewed on 11/16/2025
Dr. Russell was great and made things very clear and straightforward. Thank you to her.
- Reviewed on 11/2/2025
She was pleasant and professional. Reviewed my previous tests on screen.
- Reviewed on 10/30/2025
The doctor, audiologist, nurse, and office staff were all great. Lovely people. [redacted]
- Reviewed on 10/29/2025
I wasn't sure what to expect my situation is a little bit odd but we are trying to figure something out that is a little bit elusive. Dr. Russell made it enjoyable like we were working together on my health and I felt very positive afterwards. I was afraid my concerns would be dismissed that was not the case at all.
- Reviewed on 10/26/2025
Excellent experience and levels of care. Fantastic surgeon and doctor. Highly skilled and compassionate doctor. Highly recommend.
- Reviewed on 10/23/2025
Doctor Russell exceeded my expectations as well as my wife's. I drove over an hour to get to Boston and the hospital. I am forever grateful that such a wonderful health care system exists so close to my home! [redacted] I have found that the drive to Boston is by far the best option when dealing with medical care that requires a specialist! Mass Gen provides the services and expertise that I require!
- Reviewed on 10/19/2025
Dr. Russell was very professional, kind, and attentive. She took the time to listen carefully to all of my questions and concerns, explained everything clearly and thoroughly, and made me feel supported and reassured about my health situation.
- Reviewed on 10/11/2025
Wonderful
- Reviewed on 10/4/2025
The staff were very respectful and very welcoming to my elderly aunt ( who the appt was for ). The doctor took her time with my aunt and made her feel comfortable and kept checking to see if she was doing okay. The doctor was extremely respectful, responsive and took her time with us.
- Reviewed on 9/24/2025
The experience was good and straight to the point
- Reviewed on 9/24/2025
This was my first visit with Dr. Russell and she was very professional and courteous. I would recommend her with no hesitation.
- Reviewed on 9/22/2025
Marika Russell is an extraordinary physician. She listens, learns, advises, sympathizes - all the best traits of a caring physician. She is super smart, but modest - and has a great sense of humor. . It is terrific to have a doctor whose visits I actually look forward to.A++++Please excuse typos; I have low vision._
- Reviewed on 9/14/2025
They were so nice I wanted to take them home with me
- Reviewed on 9/14/2025
She was lovely, and pleasant to deal with.
- Reviewed on 9/13/2025
This doctor was knowledgeable and friendly. She took care of my issue very well and made feel confident I her skill.
- Reviewed on 8/31/2025
Completely comfortable and utmost confidence in my choice of provider. Would not hesitate to recommend.
- Reviewed on 8/17/2025
Very attentive and thorough
- Reviewed on 8/17/2025
She was great. Answered all my questions and spent the time to explain everything.
- Reviewed on 8/13/2025
Thank you for helping and listening to me.
- Reviewed on 8/3/2025
Doctor Russell is so nice and cheerful to see us! I think she is an expert in her specialized profession! So commendable.
- Reviewed on 8/2/2025
Very good explained what she was doing and recommendation
- Reviewed on 7/25/2025
Dr. Russell was very kind and took the time to understand my situation and listen to how I felt about it. She explained my options very clearly and didn't push me in one direction or another which I appreciate very much. I left my appointment feeling confident in my decision as well as in Dr. Russell's knowledge and abilities.
- Reviewed on 7/23/2025
Dr Russell is a caring talented doctor. I felt very secure under her care. She explained all information to myself and my husband. I am very happy with my care. I will note an example of her going above what standard care is. I was scheduled for a follow up check in for my surgery. She had an emergency procedure on a Monday. She had to reschedule my appointment. Realizing we had a long drive and would have to leave very early on Monday morning before the office opened to inform me of this change she took her personal time on a Sunday to call and let me know. Extremely thoughtful not what you often see today. She saved me time, inconvenience, and money! Her skills are excellent you can not see the scare in my neck. Could not ask for more.
- Reviewed on 7/13/2025
She was so comfortable to talk to and expanded on my questions with more information pertaining to it. She was mindful of timing for my follow-ups as I am coming in from a distance. In general she created a stress free appointment me.
- Reviewed on 6/30/2025
Dr. Russell was completely prepared and listened to my concerns with compassion.
- Reviewed on 6/18/2025
I really appreciated that I was seen soon after my CT scan and that she spent as much time as needed to discuss my condition.
- Reviewed on 6/16/2025
It was a very good experience.
- Reviewed on 6/12/2025
This was my first meet with Dr. Russell. She was fantastic, having a great bedside as well as professional manner. She gave me as much time as I needed, explaining and answering questions.
- Reviewed on 6/11/2025
Attentive prepared listened carefully Clear in her explanations Showed her concern about my wellbeing m
- Reviewed on 6/8/2025
Great doctor -clear and concise in explaining everything.
- Reviewed on 5/12/2025
Excellent care and excellent service. Thank you very much. I look forward to my next visit with you. Thank you.
- Reviewed on 5/11/2025
Doctor Russell is amazing!