Loading Complete
Jennifer Setlur

Jennifer Setlur, MD

OtolaryngologyPediatric Otolaryngology

Highlights

Age Groups Seen

  • Pediatrics
  • Adults
  • Geriatrics

Languages

  • English

Gender

Female

Locations

  1. Mass Eye and Ear Otolaryngology Services

Expertise

Education

  • Fellowship: Massachusetts Eye and Ear, Pediatric Otolaryngology, 2012
  • Residency: State University of New York Upstate Medical University, Otolaryngology, 2011
  • Medical Education: New York Univ. School of Medicine, 2006

Board Certifications

  • Plastic Surgery Within the Head and Neck: American Board of Otolaryngology - Head and Neck Surgery, 2012

Insurance

This provider may accept more insurance plans than shown. Please call the practice to find out if your plan is accepted.
Search plans
  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Commonwealth Care Alliance
  • Community Health Options
  • Coventry
  • Fallon Health
  • Harvard Pilgrim Health Care
  • Mass General Brigham Health Plan
  • MassHealth
  • Medicare
  • Medicare ACO
  • Multiplan
  • Railroad Medicare
  • Senior Whole Health
  • TriCare
  • Tufts Health Plan
  • Tufts Medicare Preferred
  • Tufts Public Health Plan
  • United Health Care
  • Wellpoint
  • WellSense

Ratings & Reviews

4.5 out of 5

98 ratings, 17 reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

How likely would you be to recommend this provider to your family and friends?
Search reviews
  • Reviewed on 2/4/2026

    Dr. Setlur is amazing! She addressed all of my daughter's concerns and talked/listened directly to hear.

  • Reviewed on 1/21/2026

    I am a first-time mother and was referred to this doctor as a tongue-tie specialist. Although she performed the procedure, she did not provide a clear diagnosis confirming whether my baby actually had a tongue-tie. She also questioned my decision not to see a private lactation consultant and dismissed the guidance I received from the hospital's lactation consultants. She did not listen carefully, showed a lack of empathy, and appeared focused on rushing through the appointment rather than addressing my concerns.

  • Reviewed on 1/18/2026

    Wonderful experience. Dr. Setlur answered all of our questions with kindness and understanding.

  • Reviewed on 12/25/2025

    De. Setlur is normally pleasant to us during visits but this one felt very different. I felt like she was being condescending and short with me, almost like she was angry with me. I was asking questions as a concerned parent with a true desire to understand if there were any next steps I should be taking for my child and she was speaking to me in a tone that made me feel like I was crazy for even being concerned. It really made me sad because it was not the experience we've had in the past [redacted].

  • Reviewed on 12/17/2025

    I love Dr. Setlur. As a nervous mom she provides amazing care for my son and my daughter.

  • Reviewed on 10/15/2025

    Jennifer was kind and very informative when looking at my daughter's mouth.

  • Reviewed on 10/14/2025

    The doctor made my child very comfortable throughput the test.

  • Reviewed on 9/26/2025

    And Dr. Setlur was very attentive, listened to us carefully, and responded to our questions. She did a thorough examination of my daughter, which I appreciate, and she gave us suggestions and information about the way forward. She was also very friendly and positive.

  • Reviewed on 9/10/2025

    Dr. Setlur is a very knowledgeable provider and is great with kids, but comes off as very arrogant and bothered when a concern is raised for discussion. tends to lack empathy for the parents, at least in my experience. I always feel very judged. Im sure she has many patients and I 100% trust her with my child's care, but she should take a step back and self evaluate in this area. Thank you.

  • Reviewed on 7/9/2025

    The provider's attitude is very disappointing especially considering she is providing pediatric services. My daughter who is [redacted] years old and who has anxiety had seen Dr. Setlur last week. It was a very disappoint experience. Two years ago I decided to stop seeing this provider due to the same attitude problem but when we had an emergency, I had to come back to the same provider as this was the fastest solution. During the visit without changing the words, she said I haven't seen you for two years and things are looking horrible. When my daughter started to be scared she asked, everything will be ok, right? The provider repeated "I didn't see you for two years and things got really worse and we will see what we can do. The situation or the moment did not need this level of direct conversation especially in front of a kid. The ear is inflamed and it needed treatment before the ear tube could be removed. The doctor created an unnecessary drama in the room.

  • Reviewed on 6/6/2025

    Veru respectful and child friendly rhey engaged with my child in a positive manner to reduce anxiety they gave incentives like stickers and provided a room with a window made mu daughter very comfortable

  • Reviewed on 6/4/2025

    Dr Setlur was great with my son. She was kind and gentle. She was knowledgeable and explained everything well to him. [redacted]

  • Reviewed on 5/18/2025

    Dr. Setlur is the best! She clearly preps for the appointment and it shows.

  • Reviewed on 4/14/2025

    Dr. Setlur was patient and kind when speaking with us and my son. She took her time to answer any of our questions.

  • Reviewed on 4/14/2025

    She was wonderful and took time to answer our questions and go over options

  • Reviewed on 4/5/2025

    Dr. Setlur was absolutely amazing, no less than five times she asked 'what other questions do you have for me?' She explained everything extremely carefully and made my daughter very comfortable (even when getting a camera up her nose!) My daughter has heightened anxiety so having a Dr that was able to put her at ease was priceless

  • Reviewed on 4/2/2025

    The doctor was amazing with my son and related to him well. She made him feel very comfortable and was calm and explained carefully how he was flagging his discomfort/pain.