
Highlights
Age Groups Seen
- Pediatrics
- Adults
- Geriatrics
Languages
- English
Gender
FemaleLocations
- Massachusetts General Everett Family Care Clinic
- 19 Norwood Street, Everett, MA 02149
- Get Directions
- phone: 617-394-7500
- fax: 617-394-7587
Expertise
Education
- Residency: Maricopa County Medical Center, Medicine/Pediatrics, 2000
- Medical Education: University of Arizona College of Medicine, 1996
Board Certifications
- Internal Medicine: American Board of Internal Medicine, 2000
Insurance
- Aetna
- Beech Street
- Blue Cross Blue Shield
- Blue Cross Blue Shield Medicare
- Cigna
- Commonwealth Care Alliance
- Coventry
- Fallon Health
- Harvard Pilgrim Health Care
- Humana
- Maine Community Health Options
- Mass General Brigham Health Plan
- MassHealth
- MassHealth ACO
- Medicaid ME
- Medicaid NH
- Medicaid RI
- Medicaid VT
- Medicare
- Medicare ACO
- Multiplan
- TriCare
- Tufts Health Plan
- United Health Care
- Wellpoint
- WellSense
- WellSense NH
Ratings & Reviews
4.8 out of 5
116 ratings, 41 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- Reviewed on 2/4/2026
I trust Dr. Coates. She gives me feedback , and explains why. I appreciate this quality.
- Reviewed on 1/29/2026
Hello, Dr. Heather Coates, she explains everything really well. She's a very caring primary care doctor and I have full faith in Dr. Coates and there's nothing bad I can say about her. She is an excellent, excellent doctor. Thank you very much. And that's about it. [redacted]
- Reviewed on 1/29/2026
She was very thorough. Very nice. She gave me a lot of good information.
- Reviewed on 1/25/2026
I was satisfied with the provider she is the best provider I wouldn't want any other doctor like her. There will never be another doctor like her she listens to patient and their worries and she cares about her patients. Some people pretend to care because it's only about money for them but this Doctor she actually cares about her patients and nowadays you don't get too many people like that. I would definitely recommend this Doctor to anyone.
- Reviewed on 1/7/2026
The visit went well.
- Reviewed on 12/29/2025
Dr Coates is an intelligent Doctor. I'm happy I have her for my care.
- Reviewed on 12/28/2025
she always listens
- Reviewed on 12/11/2025
She and awesome dr very professional
- Reviewed on 12/8/2025
I wanna say for them Thank you at all Your care was perfect
- Reviewed on 11/25/2025
She's a great doctor, I usually satisfy of her service.
- Reviewed on 11/2/2025
Very thorough makes me feel like my health matters always gives great advice honestly It's the best doctor I've ever had through MGB couldn't be happier with the doctor and the whole MGB Everett family care. I even signed my husband to make this doctor his primary care physician. I consider myself very lucky.
- Reviewed on 10/24/2025
Mrs. Coates is amazing. She's an absolute breath of fresh air with her knowledge and understanding of my daughter's asthma.
- Reviewed on 10/15/2025
She's extremely competent and efficient
- Reviewed on 10/6/2025
ALWAYS WHEN I SEE DR COATES I FEEL BETTER AFTER ! I'M ONE I FEEL THAT WANTS TO KNOW ALSO ABOUT WHATS GOING ON WITH MYSELF ! AS I KNOW I ASK A LOT OF QUESTION ABOUT EVERY THING THAT HAS TO DO WITH ME ! AND WITH THAT I KNOW I TAKE UP TIME WITH THE BEING ENLIGHTEN ON ALL ISSUES ! ITS GREAT THAT EVEN TAKING UP MORE TIME NEVER DOES OR WILL DR. COATES STOP MY APPOINT WITH OUT ME ASKING EVERY THING I WANT TO KNOW AND UNDERSTAND ! SHE'S ( DR COATES ) IS GREAT ABOUT CAREING ABOUT ME AND ALL MY ISSUES ! SHE A GREAT DOCTOR ! THE BEST ONE I'VE HAD (AND I'VE HAD VERY MANY DR.'S ) I DO FEEL LUCKY AND GREATFUL HAVING DR COATES AS MY DR. THANK YOU FOR YOUR TIME HAVE A NICE AND SAFE DAY :)
- Reviewed on 9/30/2025
Dr. Coates is an outstanding doctor. I would recommend her without hesitation to anyone seeking a PCP.
- Reviewed on 9/24/2025
Dr. Coates is very patient and knowledgeable.
- Reviewed on 9/5/2025
Excellent work
- Reviewed on 9/4/2025
Consistent, very knowledgeable and listens. Takes time with each patient.
- Reviewed on 8/30/2025
Dr Heather is very personable, kind and thorough.
- Reviewed on 8/23/2025
Dr. Heather Coates Krawitz is one of the best providers at MGBH, and a very rare asset for not only Patients like myself, but to the Hospital as a whole to have in their team. She's well-versed in her field of practice.
- Reviewed on 8/19/2025
very professional and caring at the same time. I was impressed!
- Reviewed on 8/15/2025
First thing, I feel so comfortable with Dr. Coates just because of her professionalism, for her respect, and for her wide knowledge. She's good and I highly recommend her to anybody.
- Reviewed on 8/13/2025
Dr. Heather Coastes has been our family doctor for the past 12 years. By the time I met her when my son was born I realized that she was going to everyone's of my household doctor. She's very knowledgeable, caring and extremely professional. Although, I have moved far away we will continue to see her because she's the best and very special to us.
- Reviewed on 8/12/2025
My experience with her is very great
- Reviewed on 8/11/2025
Greetings, I am very grateful for Dr. Coates, her staff and the entire office visits I have attended in all these years. Thank you for being who you are. [redacted]
- Reviewed on 8/7/2025
Dr. Coates was very thorough and attentive
- Reviewed on 7/1/2025
I think Dr Coates is very attentive and truly cares about her patients.
- Reviewed on 7/1/2025
Good
- Reviewed on 6/23/2025
Dr Coates is an amzing caring doctor she know my medical history always remembers from appointment to appointment on items she was following up with i get my test results quickly
- Reviewed on 6/12/2025
My Dr has always been on top of the latest medical news she is very thorough and knows my history very well.
- Reviewed on 6/13/2025
I enjoy going to see my provider.
- Reviewed on 6/9/2025
Awesome. Good provider. The best.
- Reviewed on 6/5/2025
Wonderful staff and great service
- Reviewed on 5/29/2025
Doctor Coates-Krawitz was one of the best doctors I have ever dealt with in America. She is an amazing person, I really appreciate her tolerance, her listening to me for a long time, and she was trying to find solutions. I do respect her and appreciate her so much. I wish her good health and wellbeing. Thank you.
- Reviewed on 5/19/2025
Dr Coates was very knowlegable about why and where I was in pain. Very specific sometime overwhelming with the degree of medical wording but oce I read the results, I was able to clarify.
- Reviewed on 5/19/2025
I found Dr. Coates-Krawitz very respectful and very knowledgeable and I certainly appreciate all of her insights and her follow-up with the healthcare.
- Reviewed on 5/8/2025
My doctor is the best. I like her. She does good for me. Thank you.
- Reviewed on 5/7/2025
This provider is very professional I been with her for 20 years and she knows me perfectly I would definitely recommend her she is the best
- Reviewed on 4/14/2025
Doctor Coates-Krawitz is an exceptional healthcare provider who demonstrates exceptional empathy and dedication to her patients. Her compassionate nature and unwavering commitment to providing the highest quality care make her a true embodiment of the healthcare profession. My daughter and I are deeply grateful for her exceptional service, which we are willing to travel an hour and a half to receive. We are confident that we are receiving the best possible care and are incredibly thankful for her expertise and compassion.
- Reviewed on 4/9/2025
Mrs. Coates, Dr. Coates is a very respectful, listens to everything you need to say. She goes through everything repeatedly. She's the best provider you have there.
- Reviewed on 4/4/2025
Dr. Coates has been nothing but amazing to me and my daughter. She is always professional and very knowledgeable and very, very helpful with what my daughter is going through with asthma. We are so grateful and lucky to have switched to Dr. Coates. Thank you.