
Highlights
Languages
- English
Gender
FemaleLocations
- Massachusetts General Transgender Health Program
- 50 Staniford Street, Suite 801, Boston, MA 02114
- Get Directions
- phone: 617-643-7210
- fax: 617-724-7126
- Massachusetts General Reproductive Endocrine Unit
- 15 Parkman Street, Wang Building, Suite 730A, Boston, MA 02114
- Get Directions
- phone: 617-726-8433
- fax: 617-724-2718
- Massachusetts General Endocrine Associates
- 15 Parkman Street, Wang Building, Suite 730A, Boston, MA 02114
- Get Directions
- phone: 617-726-8720
- fax: 617-724-2718
Expertise
Education
- Fellowship: St. Vincent's University Hospital, Endocrinology, 1993
- Residency: St. James Hospital, Internal Medicine, 1991
- Internship: St. Vincent's University Hospital, Medicine/Surgery, 1989
- Medical Education: University College Dublin School of Medicine, 1988
Insurance
- Aetna
- Beech Street
- Blue Cross Blue Shield
- Blue Cross Blue Shield - Indemnity
- Blue Cross Blue Shield Medicare
- Cigna
- Commonwealth Care Alliance
- Coventry
- Fallon Health
- Harvard Pilgrim Health Care
- Humana
- Maine Community Health Options
- Mass General Brigham Health Plan
- MassHealth
- Medicaid CT
- Medicaid ME
- Medicaid NH
- Medicaid RI
- Medicaid VT
- Medicare
- Medicare ACO
- Multiplan
- Railroad Medicare
- Senior Whole Health
- TriCare
- Tufts Health Plan
- Tufts Medicare Preferred
- United Health Care
- Wellpoint
- WellSense
- WellSense NH
Ratings & Reviews
4.9 out of 5
132 ratings, 51 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- Reviewed on 2/7/2026
Good listener, through, knowledgeable, caring, followed up on a concern after my appointment.
- Reviewed on 2/2/2026
very understanding of my concerns, situation, and needs.
- Reviewed on 2/2/2026
I respect Dr Hayes and enjoy seeing her because she is a great communicator, warm amd kind, and communicates efficiently without making me feel rushed. At this visit she helped explore possible causes of some fatigue I have been experiencing and this has been very helpful.
- Reviewed on 1/27/2026
My Provider is well experienced. I am deeply grateful for her exceptional care and compassion and dedication . I feel safe and in good hands with her. She truly care about patient. Thanks for doing what you do! I want to express my heartfelt appreciation for the care support you have provided.???
- Reviewed on 1/21/2026
Dr. Hayes is an amazing physician. She is well-rounded. She is extremely conscientious and very well informed about the patient. So I really do appreciate her and think she's one of the finest we have over there at the MGH.
- Reviewed on 1/18/2026
I'm very satisfied with all my care givers at MGH.
- Reviewed on 12/21/2025
Dr Frances Hayes listened and explained everything in detail according to results of my bone density. I love Dr Hayes, I'm in good hands
- Reviewed on 12/21/2025
I have been seeing Dr. Hayes for about 10 years. She is always professional, knowledgeable, and caring. She is one of my favorite doctors.
- Reviewed on 11/30/2025
I know more about myself that I need to take care of
- Reviewed on 11/19/2025
I am extremely happy with the care Dr Hayes has provides. From the beginning she has listened to my concerns and created a care plan that has been quite successful.
- Reviewed on 11/3/2025
Dr. Hayes is a remarkable doctor. She is careful, listens well, remembers my particular health concerns and follows up. She is always timely answering questions or concerns.
- Reviewed on 10/12/2025
Knowledgeable responsive and helpful dr
- Reviewed on 10/9/2025
She is terrific.
- Reviewed on 9/29/2025
Dr. Hayes knows me very well. She is always knowledgeable about my medical condition and actively involved in my care. [redacted]
- Reviewed on 9/29/2025
Dr Hayes is a wealth of knowledge about my disease and helped me navigate all next steps I need to take.
- Reviewed on 9/21/2025
I have known Dr. Hayes for many years and am very happy with all my interactions with her.
- Reviewed on 9/21/2025
She is extremely courteous, patient and knowledgeable.
- Reviewed on 9/8/2025
I really liked Dr. Hayes. She's knowledgeable, listens well, thorough and very personable. In addition to her expertise in bone mineral endocrinology, she has great knowledge about perimenopause and menopause health issues in addition to empathy.
- Reviewed on 9/6/2025
Dr. Hayes demonstrates exceptional attention to detail and expertise. She genuinely prioritizes the physical and mental well-being of her patients. Her professionalism is commendable, and she is approachable.
- Reviewed on 8/31/2025
I'm a physician. Dr Hayes and I got along famously. Can't comment for lay individuals.
- Reviewed on 8/30/2025
They treat you with care and are very respectful.
- Reviewed on 8/25/2025
Knowledgeable, committed to finding a good way to address my health issues, patient, encouraging
- Reviewed on 8/27/2025
Dr. Hayes has been my doctor for many, many years. She knows me very, very well. She always asks me about my family, et cetera. Makes me feel very comfortable. She's very knowledgeable in her field, and I trust her very highly. I am very pleased to have her as my doctor, and I recommend her very highly to anybody who's looking for a doctor like Dr. Hayes.
- Reviewed on 8/24/2025
Dr Hayes, Nurse [redacted], the Medical Assistants, and the desk staff are always very pleasant, patient, knowledgeable, and helpful. As I've observed in the waiting area many times, they make patients feel very welcome there. Dr Hayes explains my next appointments to me and makes sure I am set up, as does Nurse [redacted], and then the desk staff as well- they work with you to ensure dates of appointments that are convenient and within insurance boundaries. I really appreciate Dr Hayes and the rest of the staff's genuine concern for patient care and satisfaction. Thank you!
- Reviewed on 8/24/2025
Very knowledgeable and listened very carefully to my concerns and questions.
- Reviewed on 8/22/2025
Dr. Hayes is a top-notch professional. She really knows her stuff. She's deeply kind, an amazing listener, and super respectful. I'm so glad she's my doctor.
- Reviewed on 8/11/2025
Dr Hayes: is an excellent doctor. She listened to my concerns and answered all my questions to my satisfaction.
- Reviewed on 8/9/2025
Dr. Hayes is the best. She is thoughtful and helpful and always addresses my concerns. And I'm never rushed and always given the time I need to ask questions.
- Reviewed on 7/21/2025
Dr Hayes is one of the best doctors I have ever had. She is so knowledgeable and patient and kind.
- Reviewed on 7/20/2025
The provider and staff are very pleasant, helpful, patient, and knowledgeable. They seem genuinely concerned for patient satisfaction. Thank you!
- Reviewed on 7/9/2025
Dr. Hayes is the most caring, wonderful, and amazing doctor. I feel so lucky to be able to get care from her. She truly makes you feel like she would do anything to help you. Just so grateful. Thank you.
- Reviewed on 7/9/2025
Excellent doctor, listened and explained everything in detail. Involved me in the treatment decision
- Reviewed on 6/29/2025
i like dr hayes
- Reviewed on 6/25/2025
Dr. Hayes is a very, very knowledgeable, competent physician in her field of specialty. She has always been very, very compassionate with me, an excellent listener, gives me great feedback and suggestions, and I would not go to another endocrinologist but her. Please do not let her retire. Thank you.
- Reviewed on 6/15/2025
Dr. Hayes is very informative
- Reviewed on 6/14/2025
Dr. Hayes was primarily absent from my meeting-- I spent more time in discussion with her fellow, a doctor whose name I don't recall.
- Reviewed on 6/14/2025
Dr. Hayes is an exceptional doctor. Her knowledge and care were truly outstanding. She spent a great deal of time speaking with us and clarifying care options. I strongly recommend seeing her...if you can get an appointment!
- Reviewed on 6/11/2025
Frances Hayes is an excellent health care provider
- Reviewed on 5/28/2025
Dr Hayes was very accommodating to scheduling an appointment sooner than later. She listened carefully to my concerns before ordering any lab tests or prescribing any medications. She was thoughtful, explained to me my options in detail and after careful consideration we came up with a treatment plan together. Excellent visit overall.
- Reviewed on 5/26/2025
Dr. Hayes was knowledgeable, helpful and answered my questions.
- Reviewed on 5/19/2025
Dr. Hayes gave me a piece of information which was new to me, and I was very pleased with that.
- Reviewed on 5/19/2025
Dr. Hayes is very compassionate and very intelligent. She's a wonderful doctor.
- Reviewed on 5/12/2025
Dr. Hayes is thoughtful and careful in her recommendations. We looked at the options given my test results and I felt she worked with me to come to the best solution at this time. She answered all of my questions.
- Reviewed on 5/8/2025
Dr. Hayes is extremely knowledgeable in her field. She is thoughtful with her responses, interested in what I had to say and provided very helpful advice to my questions and concerns.
- Reviewed on 5/7/2025
She's highly qualified, kind, listens well, knowledgeable, and a great partner in my healthcare journey.
- Reviewed on 5/7/2025
Excellent.
- Reviewed on 5/1/2025
We love Dr Hayes & [redacted] Always caring & professional
- Reviewed on 5/11/2025
She's great! Saw her 20 years ago and was so glad she's still there. She kind and knowledgeable. Will follow up with her in the future if needed.
- Reviewed on 4/23/2025
Dr Hayes is a caring and kind doctor who values her patients.
- Reviewed on 4/3/2025
I have been seeing Dr. Hayes for some time now and I have appreciated her help in keeping myself healthy and keeping my bones in order.
- Reviewed on 3/31/2025
Dr Hayes is knowledgeable and compassionate. She is a terrific listener and always follows up punctually