
Craig A Jones, MD
OtolaryngologyComprehensive Otolaryngology
Highlights
Age Groups Seen
- Pediatrics
- Adolescents
- Adults
Languages
- English
Gender
MaleAbout Craig A Jones
Dr. Craig Jones is a general otolaryngologist who sees patients at our Mashpee and Harwich locations. He has been providing ear, nose, and throat (ENT) care to patients on Cape Cod since 2000.
_x000D_While he is an experienced surgeon in the most common adult and pediatric ENT surgeries, he has a particular clinical interest in disorders of the ear, including hearing loss, dizziness, and balance disorders. He also has a clinical interest in the diagnosis and management of allergies.
_x000D_He sees both adults and children for most ear, nose, and throat problems.
Locations
- Mass Eye and Ear Otolaryngology Services
- 5 Industrial Drive, Suite 202, Mashpee, MA 02649
- Get Directions
- Phone: 508-539-2444
- Fax: 508-539-2442
- Mass Eye and Ear Otolaryngology Services
- 527 Long Pond Drive, Suite 202, Harwich, MA 02645
- Get Directions
- Phone: 508-539-2444
- Fax: 508-539-2442
Expertise
Education
- Residency: Massachusetts Eye and Ear, Otolaryngology, 2000
- Internship: Massachusetts General Hospital, Surgery, 1996
- Medical Education: University of Maryland School of Medicine, 1995
Board Certifications
- Otolaryngology: American Board of Otolaryngology - Head and Neck Surgery, 2002
Insurance
- Aetna
- Blue Cross Blue Shield
- Cigna
- Commonwealth Care Alliance
- Community Health Options
- Coventry
- Fallon Health
- Harvard Pilgrim Health Care
- Mass General Brigham Health Plan
- MassHealth
- Medicare
- Multiplan
- Railroad Medicare
- Senior Whole Health
- TriCare
- Tufts Health Plan
- Tufts Medicare Preferred
- Tufts Public Health Plan
- United Health Care
- Wellpoint
- WellSense
Ratings & Reviews
4.8 out of 5
686 ratings, 261 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- Reviewed on 7/8/2026
I felt like he was concerned and that he was very thorough. I was very pleased with my visit [redacted]. Would highly recommend.
- Reviewed on 7/7/2026
So glad to see Dr. Jones again. Caring personality, geat diagnostician, & appropriate care plan.
- Reviewed on 7/8/2026
They treat you the way you deserve.
- Reviewed on 7/7/2026
Very appreciative of Dr. Jones care.
- Reviewed on 7/6/2026
He was thorough and explained things and listened to my concerns.
- Reviewed on 7/3/2026
I would just want to say that Dr. Jones gives me a feeling of confidence that he's taking good care of me and that's it.
- Reviewed on 7/3/2026
I found the experience a very good one. The doctor was excellent and I would look forward to another visit.
- Reviewed on 7/1/2026
Very satisfied.
- Reviewed on 7/1/2026
Dr. Craig Jones is very thorough and gives detailed explanations which I appreciate immensely.
- Reviewed on 7/1/2026
Dr Jones is great at his profession.
- Reviewed on 7/2/2026
Dr. Jones is the only ENT I know of on Cape Cod that has the experience needed for someone like me who has Meniere's disease with extreme symptoms when it comes on. His treatment of my problem in the past was beneficial and greatly appreciated.
- Reviewed on 6/30/2026
Excellent care
- Reviewed on 6/30/2026
Audiologist was excellent
- Reviewed on 6/26/2026
Each time Dr. Jones has attended to my needs, I have felt totally confident that he is knowledgeable, attentive and caring.
- Reviewed on 6/23/2026
None all went well
- Reviewed on 6/25/2026
Dr. Jones was outstanding, listened to me. I could really sense that he was paying attention and trying to understand what my concerns were. And he gently advised and I thought the whole experience was outstanding.
- Reviewed on 6/22/2026
[redacted] Dr Jones knows why I was in his office and got right to business but checked to see if I was having any other issues. His professionalism is first class
- Reviewed on 6/22/2026
Dr Jones is efficient, affable, and knowledgeable.
- Reviewed on 6/22/2026
I received a very Thorough evaluation from him and excellent explanation of next steps with expected, planned followup.
- Reviewed on 6/23/2026
I've always enjoyed my annual visits with Dr. Jones. He often has to clean out the wax in my ears which he does cheerfully, without any kind of complaint.
- Reviewed on 6/21/2026
Excellent
- Reviewed on 6/18/2026
Dr. Jones was very responsive to all my concerns and questions....he called me with the results of my tests promptly and provided guidance....which was very calming given some of the results.
- Reviewed on 6/18/2026
Very personable and professional
- Reviewed on 6/18/2026
Yes, I was very happy with everything I had with Dr. Jones and my ear and ear and I above the whole line. Yes, I was very, very happy. I'd recommend him to anybody. Thank you.
- Reviewed on 6/16/2026
The doctor was excellent on all counts. He was friendly, professional and outstanding in his approach.
- Reviewed on 6/17/2026
Dr. Jones is great. It is, however, clear that he is pressed for time. I am physician, I am intelligent and am able to integrate information in real time, despite ENT being out of my field of expertise. Yet I felt I was pressed for time/the time was running out, the time for questions was limited.
- Reviewed on 6/17/2026
Seemed rushed. Did not thoroughly consider my report of my symptoms as he seemed to have his mind made up without my describing the symptoms in detail
- Reviewed on 6/16/2026
Excellent. Dr Jones does the ear quick and painless.
- Reviewed on 6/24/2026
Excellent and communication was excellent
- Reviewed on 6/16/2026
Listened to all of my concerns & explained everything of what was asked about the procedure I could possibly have done.
- Reviewed on 6/15/2026
Dr Jones was excellent.
- Reviewed on 6/15/2026
Dr Jones listens carefully and provides good information and follows up through MyChart wrt test results
- Reviewed on 6/8/2026
I think Dr Jones is very thorough, knowledgeable, a good listener and a caring doctor. I have recommended Dr Jones to many of my neighbors.
- Reviewed on 6/8/2026
All was good during my health visit.
- Reviewed on 6/8/2026
Dr. Craig Jones is very knowledgeable and professional. He reads your chart ahead of the appointment and is prepared to discuss results immediately. [redacted]
- Reviewed on 6/7/2026
Very Nice doctor
- Reviewed on 6/7/2026
I value Dr. Jones' knowledge, caring demeanor and trust the medical abilities he demonstrates. He is an excellent medical provider.
- Reviewed on 6/4/2026
Dr Jones was appropriate in setting follow-up testing.
- Reviewed on 6/4/2026
It was a very, very good visit. I was very happy with everything that went on. But thank you for calling.
- Reviewed on 6/4/2026
He is an exceptional and caring physicist and who gives his all to you while you are with him.
- Reviewed on 5/31/2026
1st-time visit. Dr. Jones was outstanding. Thorough, listened to my concerns, good communicator, very knowledgeable. He offered his thoughts and set up plan for additional tests, MRI, etc. and a follow-up appointment to review test results.
- Reviewed on 5/27/2026
I felt the provider was knowledgable in his field yet unfeeling. I would still recommend him.
- Reviewed on 5/27/2026
I am confident I'm getting proper and caring treatment from Dr. Jones. I like and trust him.
- Reviewed on 5/28/2026
Dr. Jones and his staff were very professional and personable. I get very comfortable with everyone.
- Reviewed on 5/27/2026
He is clear and helpful
- Reviewed on 5/26/2026
Too fast
- Reviewed on 5/24/2026
Dr. Jones well understood my problems. And offered solutions.
- Reviewed on 5/28/2026
Dr. Jones was very responsive to any questions that I had. He was pleasant to be speaking with. I had some concerns and he was very reassuring that we would be able to find remedies and further testing to make sure that my concerns were addressed. And everyone in the office was very kind and it was a pleasant visit from start to finish.
- Reviewed on 5/24/2026
Always attentive to my concerns.
- Reviewed on 5/26/2026
Dr Jones was very methodical about figuring out my hearing issue, made a plan to move forward.
- Reviewed on 5/21/2026
Dr Jones was reassuring without being condescending. I feel comfortable with the care I am receiving. I would recommend him and his practice to my family and friends without hesitation.
- Reviewed on 5/21/2026
He was very thorough and personable.
- Reviewed on 5/19/2026
Dr. Jones was very thorough removing the wax from my ears as I have a problem with one of my ears. Very pleased.
- Reviewed on 5/22/2026
Dr. Jones was excellent, thorough, explained everything in detail, ordered the appropriate follow-up test and follow-up appointments and treatments. Highly recommend excellent care.
- Reviewed on 5/21/2026
Dr. Jones has a confident manner that translates to his patients in a positive way.
- Reviewed on 5/20/2026
Definitely explains everything and ask if I had questions...show interest in my concerns ...highly recommend this Doctor...staff was great thank you !
- Reviewed on 5/19/2026
He understood my concerns, listened to my history and made sure even though he is confident with his diagnosis that I have additional tests to rule out any other issues.
- Reviewed on 5/18/2026
Dr. Jones was very gentle with the procedure he performed on me.
- Reviewed on 5/18/2026
Dr. Jones was amazing and an excellent diagnostician!
- Reviewed on 5/17/2026
Provider listened and took care not to cause pain when cleaning my ears
- Reviewed on 5/17/2026
This is the first time I have seen this provider as a referral. I felt that he was knowledgeable and professional.
- Reviewed on 5/13/2026
Always a pleasure...
- Reviewed on 5/12/2026
Dr Jones is extremely competent and respectful.
- Reviewed on 5/14/2026
My appointment and when I was seen were almost accurate to the minute. I think I received very good care and follow-up was scheduled quickly.
- Reviewed on 5/13/2026
This has been a very positive experience. Dr. Jones and his staff are very thorough. They explain everything and they are being very fastidious making sure I get the proper care that I need.
- Reviewed on 5/13/2026
Have been a patient of Dr. Jones for many years. I have always been treated with kindness and respect.
- Reviewed on 5/13/2026
I am very impressed with Dr. Jones. He is thorough and caring and I feel an excellent doctor.
- Reviewed on 5/11/2026
Informative advise and great service
- Reviewed on 5/9/2026
Put me very much at ease. Very clear in explanations and often checked to make sure I understood what he was saying.
- Reviewed on 5/7/2026
Very much appreciate his experience and having him available in the Cape!
- Reviewed on 5/7/2026
Very satisfied. [redacted]
- Reviewed on 5/7/2026
Everything was very nice. [redacted]
- Reviewed on 5/6/2026
Exceptional care Thankyou
- Reviewed on 5/3/2026
My visit was to clean the wax in my ears, and that was accomplished well.
- Reviewed on 5/2/2026
Dr J was attentive and provided timely information
- Reviewed on 4/29/2026
[redacted] Easy to talk with Dr. Jones
- Reviewed on 4/22/2026
Great experience
- Reviewed on 4/22/2026
Great
- Reviewed on 4/20/2026
I had an excellent appointment from my arrival to the time I left.
- Reviewed on 4/18/2026
Been a patient for many years, really like the practice...if I didn't I wouldn't stay
- Reviewed on 4/16/2026
Dr. Jones and his staff are excellent.
- Reviewed on 4/15/2026
Very thorough, courteous and professional.
- Reviewed on 4/19/2026
Overall good experience.
- Reviewed on 4/16/2026
Dr. Jones was great.
- Reviewed on 4/16/2026
He is a very kind doctor. Referred to a PT who works with my Vertigo. And gave me a nasal spray without steroid. Very good doctor.
- Reviewed on 4/12/2026
Dr Jones explained things clearly and listened intently to my concerns. It was reassuring and professional.
- Reviewed on 4/9/2026
No nonsense and friendly.
- Reviewed on 4/9/2026
Dr Jones is professional and communicates effectively. All my questions answered.
- Reviewed on 4/7/2026
Dr Craig-Jones is very personable & knowledgeable. He is a great Doctor! I would highly recommend his services.
- Reviewed on 3/31/2026
Dr. Jones is very pleasant, and professional.
- Reviewed on 3/30/2026
Very professional
- Reviewed on 3/23/2026
Dr. Jones and his staff are very professional, pleasant, knowledgeable and accommodating.
- Reviewed on 3/29/2026
Care was very good.
- Reviewed on 3/22/2026
Great
- Reviewed on 3/18/2026
Dr jones explained things very clearly. [redacted]
- Reviewed on 3/18/2026
great experience
- Reviewed on 3/18/2026
EXCELLENT !!
- Reviewed on 3/20/2026
Great!
- Reviewed on 3/17/2026
I feel so blessed to have a physician such as Dr Jones right here on Cape Cod. You usually can only get a physician of his caliber by having to go to Boston.
- Reviewed on 3/15/2026
Awesome care by all. [redacted]
- Reviewed on 3/15/2026
He is concerned, courteous, knowledgeable.
- Reviewed on 3/15/2026
Efficient. Everything was explained to me and he wants a follow up in 3 weeks.
- Reviewed on 3/12/2026
Easy, convenient and short wai
- Reviewed on 3/11/2026
This was my first visit to see Dr. Jones. I felt he took the time first to listen to my hearing issues and discuss possible treatments after testing. A follow up appointment was scheduled to go over the results.
- Reviewed on 3/11/2026
Yes, Dr. Jones was very helpful and advised me to get a hearing test. He's always been kind and courteous every visit that I've had with him and understanding. It was a good experience.
- Reviewed on 3/11/2026
He was extremely engaging and communicative . I felt comfortable with Dr. Jones , appreciative of his knowing so much about my past med history during my first visit. His resume and experience was impressive when I was seeking a doctor whose practice and experience were in my areas of concern . His follow -up tests ordered showed a concern about his seeking to find the cause of my conditions . I am very grateful to be a patient of Dr. Craig Jones after my first visit !
- Reviewed on 3/10/2026
As usual Dr. Jones was great!
- Reviewed on 3/9/2026
Signage needs to be improved. Sign not not clearly say EAR, NOSE and THROAT. I mistakenly went to another provider who had a clearly defined sign saying EAR NOSE and THROAT
- Reviewed on 3/10/2026
He and his office are great
- Reviewed on 3/8/2026
Always nice and courteous
- Reviewed on 3/5/2026
Although the half hour wait was frustrating the doctor was wonderfully thorough and kind and listened well and gave me a chance to ask questions which he answered clearly and directly.
- Reviewed on 3/5/2026
no complaints. Seemingly appropritate follow up. Seemingly thorough.
- Reviewed on 3/5/2026
Everyone treated me very well.
- Reviewed on 3/4/2026
I was impressed by the knowledge Dr. Jones had about my condition. Also, he understood my concerns and was thoughtful but truthful about possible solutions.
- Reviewed on 3/2/2026
Great job done by all. Thanks
- Reviewed on 2/24/2026
He listens to my concerns, explains clearly and patiently. I know he has a busy practice but he always answers my questions, I never feel I am being rushed out. HE IS KIND.
- Reviewed on 2/23/2026
Definitely recommend MA Eye and Ear!
- Reviewed on 2/18/2026
BecauseDr. Jones is a competent physician, he is the only doctor who I trust in treating my ear problem.
- Reviewed on 2/18/2026
Totally Awesome everyone in the Office Works Great together [redacted]
- Reviewed on 2/18/2026
Very responsive to my questions
- Reviewed on 2/18/2026
Dr. Jones helped me by diagnosing conditions and then solutions of prescriptions and physical therapy that helped me. Now we are monitoring the good results.
- Reviewed on 2/16/2026
I'm sorry, I DID see a nurse, and put no by accident on the previous question. This care provider always does an excellent job!
- Reviewed on 2/15/2026
Dr. Jones rocks
- Reviewed on 2/26/2026
The best
- Reviewed on 2/11/2026
I felt that Dr. Jones was very rushed and very anxious to head out the door as opposed to listening patiently to my questions.
- Reviewed on 2/8/2026
Good experience
- Reviewed on 2/6/2026
Everyone is very helpful
- Reviewed on 2/5/2026
Dr Jones was fully prepared for our meeting having full knowledge of my past test results, expected upcoming testing, and recommendations for available treatment options. I am thoroughly satisfied and confident in my treatment with Dr Jones.
- Reviewed on 2/5/2026
Dr. Jones was informative and provided me with interesting and helpful advice.
- Reviewed on 2/2/2026
I've only had positive experiences with Dr. Jones. I went to have ear wax removed but he was also willing to look at an issue I had in my mouth. He was able to diagnose it and save me needing to make an appointment with an oral surgeon.
- Reviewed on 2/1/2026
He immediately diagnosed the issue and took the necessary steps to remediate during the visit.
- Reviewed on 1/28/2026
Dr. Craig Jones is the best in his field. He's absolutely the best. He knows about your history, your medications, and he knows how to solve your problem quite easily, without any fanfare. He knows how to do it, and especially with the vertigo patients for my wife and I, he is exceptional.
- Reviewed on 1/26/2026
The doctors and the nurses were great. Doctor listen well to my needs and sympathetic to the extra time he had to take to figure out what I needed to make my life better. Ordered what I needed and they called me back promptly to make appointments.
- Reviewed on 1/21/2026
Dr. Jones was great, very kind and caring. Will continue to see him and definitely refer all my friends and family to him.
- Reviewed on 1/21/2026
He listened to me did proper exam and presented an very good plan of care.
- Reviewed on 1/21/2026
Excellent care
- Reviewed on 1/22/2026
Everything was fine
- Reviewed on 1/22/2026
Very glad you didn't move this office.
- Reviewed on 1/21/2026
Dr Jones was very informative and reassuring about my tinnitus
- Reviewed on 1/22/2026
Yes, I thought Dr. Jones was very professional and kind and he asked the proper questions and he was able to take earwax out of my ear without being painful and I was very impressed with him. I'm a registered nurse. I've been a nurse for 63 years so I've been around the medical field a lot and like I said, I think he's a very fine doctor and I certainly would recommend him to anybody.
- Reviewed on 1/22/2026
Dr Jones was referred to me by my GP. Dr Jones was very professional and attentive to my specific concern.
- Reviewed on 1/19/2026
Very good
- Reviewed on 1/19/2026
Very professional and positive experience.
- Reviewed on 1/19/2026
Excellent practice, have definitely referred friends and family to Dr. Jones and wonderful staff.
- Reviewed on 1/19/2026
Friendly, focused and informative
- Reviewed on 1/18/2026
Dr. Jones was absolutely excellent!!
- Reviewed on 1/15/2026
I arrived late but everyone was very kind & accommodating.
- Reviewed on 1/14/2026
Dr. Jones was great. I learned more about what was going on in my ear from one visit with him, than I got from 2 visits with the ent I have seen at Plymouth ent!
- Reviewed on 1/13/2026
Sat down, explained everything very well, ordered appropriate tests and referrals
- Reviewed on 1/12/2026
I've been Dr. Jones's patient for a number of years and have always been pleased with his manner, his attention to my concerns, and the effectiveness of his treatments.
- Reviewed on 1/14/2026
good quality medical services provided
- Reviewed on 1/12/2026
Knowledgeable doctor, well prepared to discuss past history and concerns with the patient
- Reviewed on 1/7/2026
Respectful listener
- Reviewed on 1/5/2026
Dr. Jones was great. He listened to me and I thought I had vertigo and it ends up after listening to me, that I don't have vertigo I have vestibular migraines and that makes sense with my symptoms
- Reviewed on 1/10/2026
All set
- Reviewed on 1/1/2026
Dr. Jones is an excellent physician. He takes the time to share information and to make sure I'm understanding the info he's passing on to me.
- Reviewed on 12/29/2025
Dr Jones was very helpful.
- Reviewed on 12/29/2025
A great job done.
- Reviewed on 12/31/2025
I've seen Dr Jones for years and think he's a great doctor and I'm glad to be able to see him
- Reviewed on 12/24/2025
Moving soon helped find a new doctor
- Reviewed on 12/25/2025
He was great. Unfortunately, there's not enough doctors and specialists on cape cod, so it sometimes takes a long time to get an appointment. Dr. Jones was fantastic and very thorough. I highly recommend him.
- Reviewed on 12/24/2025
excellent care was always provided
- Reviewed on 12/24/2025
Dr Craig Jones not only advised me and made suggestions but took time to explain why I should follow his advise and suggestions.
- Reviewed on 12/24/2025
I had a great experience, as I have in the past, with Dr. Craig Jones, and I think he is just an outstanding otolaryngologist. But yeah, great. Really, really great. We'll always stay with him.
- Reviewed on 12/21/2025
Dr jones explains things well
- Reviewed on 12/22/2025
Dr. Jones listens to my concerns and thoroughly explains topics
- Reviewed on 12/15/2025
Dt. Craig Jones is w/o the best Dr. in the area & I've been coming to him for just under 15 years & like him very much.
- Reviewed on 12/14/2025
Dr Jones was caring and patient.
- Reviewed on 12/11/2025
Dr. Jones was highly recommended to me by one of his patients. He was professional attentive and approachable. [redacted]
- Reviewed on 12/11/2025
Spent a good amount of time with me. Was not distracted with taking notes during visit. Answered all of my questions.
- Reviewed on 12/8/2025
I felt for the first time in a long time that I was sitting in front of a doctor. I wish he was a pcp .
- Reviewed on 12/1/2025
Very knowledgable, prepared, and organized. Provided a clear plan to address my problem. Communicated effectively.
- Reviewed on 12/1/2025
No further comment....it was a positive experience
- Reviewed on 12/4/2025
Dr. Jones is a superlative clinician. Did excellent exam, listened thoughtfully to all I had to say, reviewed my chart, efficiently communicated vast amounts of useful information to guide my care, and displayed top notch up-to-knowledge in his specialty fields. His chart note was comprehensive. I've already recommended him to other people.
- Reviewed on 12/3/2025
When I arrived to his office, I was brought in almost immediately to the room and I was there for a routine ear cleaning, but I had had a nosebleed throughout the day and he addressed that in addition to my scheduled routine visit with no hesitation at all, with very positive results. That was much appreciated.
- Reviewed on 12/1/2025
Dr. Jones was very professional and understanding of the difficulty of my current health issues, especially related to my sinus's.
- Reviewed on 11/30/2025
Very happy with results, very professional and caring.
- Reviewed on 11/26/2025
No faults with this provider.
- Reviewed on 11/28/2025
Dr. Jones is an excellent doctor. He's always taken very good care of me. I have nothing but very good things to say about him.
- Reviewed on 11/27/2025
Since my previous ENT retired, Dr Jones has provided the best care possible.
- Reviewed on 12/1/2025
Very Professional
- Reviewed on 11/24/2025
It was efficient.
- Reviewed on 11/24/2025
Well organized office
- Reviewed on 11/20/2025
Very good
- Reviewed on 11/20/2025
Always great to deal with
- Reviewed on 11/19/2025
Nice to have MEE on the Cape!
- Reviewed on 11/19/2025
Groovy
- Reviewed on 11/20/2025
All good
- Reviewed on 11/12/2025
Good experience
- Reviewed on 11/12/2025
All appointments should be this good.
- Reviewed on 11/12/2025
He was very concerned about my medical situation and spent a good amount of time reviewing my history and offering solutions to the reason for my visit.
- Reviewed on 11/13/2025
Happy
- Reviewed on 11/12/2025
I felt I was explained fully my condition and how to treat it
- Reviewed on 11/12/2025
Well prepared, courteous, professional. Wish I saw him months ago. Diagnosed me and set clear path forward. Added why he selected the providers he referred me to. Won't hesitate to come back to office in the future.
- Reviewed on 11/12/2025
Dr. Craig Jones is my favorite and trusted doctor Always polite, professional and so kind. "Simply the best"
- Reviewed on 11/11/2025
I found Dr. Jones very personable and concerned about my case.
- Reviewed on 11/9/2025
Dr. Jones was thorough, professional, and helpful.
- Reviewed on 11/5/2025
I felt made to believe that the tinnitus was all in my head. I have a history of cancer and history of unexplained head pain and was concerned that never came up. I also thought he would clean my ears which that never came up either. I was not impressed.
- Reviewed on 11/5/2025
Dr. Jones listened to my concerns and offered solutions, made a referral for a hearing test with an Audiologist and informed me of types of hearing aids with pros & cons. He was very helpful, never made me feel rushed.
- Reviewed on 11/5/2025
It was great