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Caroline A Banks

Caroline A Banks, MD

Facial Plastic Surgery

Highlights

Age Groups Seen

  • Adults
  • Geriatrics

Languages

  • English

Gender

Female

Locations

  1. Mass Eye and Ear General Otolaryngology Service
  2. Mass Eye and Ear Facial Plastics Clinic

Expertise

Education

  • Fellowship: Massachusetts Eye and Ear, Facial Plastic and Reconstructive Surgery, 2015
  • Residency: Medical University of South Carolina, Otolaryngology, 2013
  • Medical Education: University of Pennsylvania, 2008

Board Certifications

  • Plastic Surgery Within the Head and Neck: American Board of Otolaryngology - Head and Neck Surgery, 2014

Insurance

This provider may accept more insurance plans than shown. Please call the practice to find out if your plan is accepted.
Search plans
  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Commonwealth Care Alliance
  • Community Health Options
  • Coventry
  • Fallon Health
  • Harvard Pilgrim Health Care
  • Mass General Brigham Health Plan
  • MassHealth
  • Medicaid CT
  • Medicaid ME
  • Medicaid VT
  • Medicare
  • Medicare ACO
  • Multiplan
  • Railroad Medicare
  • Senior Whole Health
  • TriCare
  • Tufts Health Plan
  • Tufts Medicare Preferred
  • Tufts Public Health Plan
  • United Health Care
  • Wellpoint
  • WellSense

Ratings & Reviews

4.9 out of 5

109 ratings, 58 reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

How likely would you be to recommend this provider to your family and friends?
Search reviews
  • Reviewed on 2/8/2026

    The doctor and the assistant were very nice and very knowledgeable we enjoyed the visit.

  • Reviewed on 1/19/2026

    Dr.Banks was very caring and knowledgeable

  • Reviewed on 1/18/2026

    Very knowledgeable and professional

  • Reviewed on 1/18/2026

    Professional and informative, yet caring.

  • Reviewed on 1/12/2026

    Keep up the good work

  • Reviewed on 1/1/2026

    My provider was very kind and courteous.

  • Reviewed on 12/22/2025

    The procedure I am facing is complex and has caused me considerable anxiety. However, Dr. Banks's calm, reassuring demeanor and thorough, detailed explanations have made me feel far more comfortable and confident than any other doctor I have consulted.

  • Reviewed on 12/21/2025

    Excellent

  • Reviewed on 12/16/2025

    I've been involved with Dr. Banks now for some four years after my incident and at every turn and every measure she's been very attentive and helpful and understanding of the circumstances of where I was, what I'd gone through and where my mindset could be at times. She's been very helpful.

  • Reviewed on 12/14/2025

    Dr. Banks was fantastic in her care. Her professionalism expertise and manner were exceptional.

  • Reviewed on 12/14/2025

    I prefer my doctor than the nurse , my doctor is very helpful and care about patients

  • Reviewed on 12/11/2025

    Dr Banks is excellent. Very caring. Listens to my concerns. Would highly recommend her.

  • Reviewed on 12/9/2025

    Always on time and a great visit.

  • Reviewed on 12/2/2025

    Dr. Banks has been enormously helpful and has seen me through the worst 5 years of Bell's Palsy. I am extremely grateful to her for all she has done to make it tolerable. She's made it possible for me to function and try to live my best life anyway.

  • Reviewed on 12/6/2025

    Dr Banks is very knowledgeable and was careful to go into details of my complicated medical history. I finished the visit with a clear understanding of how to proceed

  • Reviewed on 12/3/2025

    Dr Banks was patient with my questions and concerns as well as my families questions. She spent sufficient time in explaining procedures and care for my issue. She also provided diagrams to explain as well . Very thorough.

  • Reviewed on 11/24/2025

    I loved my visit

  • Reviewed on 11/23/2025

    Excellent, she cares

  • Reviewed on 11/19/2025

    Dr. Caroline Banks is a wonderful doctor. I trust her explicitly. She's kind, caring, professional, and very thorough.

  • Reviewed on 11/17/2025

    The Doctor did an excellent job explaining the various options. She displays a conservative approach which I greatly appreciate.

  • Reviewed on 10/27/2025

    I am so grateful to receive health care at MEEI, and, specifically, from my physician, Dr. Caroline Banks.

  • Reviewed on 10/24/2025

    Excellent visit, as always c

  • Reviewed on 10/16/2025

    The best of the best!!!

  • Reviewed on 10/15/2025

    Very professional as well as personal level of care.

  • Reviewed on 10/13/2025

    Love Dr banks!

  • Reviewed on 10/7/2025

    Both the PA and the Dr. were wonderful.

  • Reviewed on 9/11/2025

    Dr. Banks is one of the best providers, doctors I have ever seen or worked with. She's kind, she's informative, she's smart, she's personable, she explains everything in detail and she makes you feel like even though she moves you along that she would spend as much time as need be on anything you need to speak about health related.

  • Reviewed on 9/4/2025

    The Dr. is wonderful

  • Reviewed on 9/6/2025

    Dr. Banks was terrific. She explained things in easy to understand terms, answered every question I had, and ensured I left with all available information regarding my condition. I would highly recommend her.

  • Reviewed on 8/15/2025

    Always a pleasant experience

  • Reviewed on 8/13/2025

    Dr. Banks is always kind. She takes her time and listens and answers all my questions. She is very knowledgeable and helps me understand my condition when I have questions. I never feel rushed and always have her undivided attention.

  • Reviewed on 8/13/2025

    I travel from Maine to be cared for by Dr. Caroline Banks. The level of care provided in Boston cannot be matched in Maine. There is neither a comparable facility nor a facial neurosurgeon. Dr. Banks has an extensive knowledge base and is also kind and personable. Every one of my encounters with her has made me convinced I am in the best of hands. I have been a nurse for 44 years and I can simply be the patient.

  • Reviewed on 7/14/2025

    Dr. Banks has exceeded my expectations. I am extremely satisfied with the results of the surgery. She is kind, respectful, and listens to all of my questions and concerns.

  • Reviewed on 6/30/2025

    I came to this location because I like Caroline Banks so much.

  • Reviewed on 6/26/2025

    Caroline Banks is always caring and compassionate. She shows sincere interest in wanting to help me. She is always optimistic while being realistic. Her beside manner ranks among the top of all the providers I've seen. I'm fortunate to have her as my doctor.

  • Reviewed on 6/18/2025

    I was seen in a timely manner and treated with warmth and care

  • Reviewed on 6/16/2025

    Dr Banks was fantastic, all around a great first visit, I have complete confidence in her recommendations and approach to patient care. She was phenomenal.

  • Reviewed on 6/16/2025

    My appointment with Dr. Banks was very helpful. We went over all of the details of how I got the palsy and my problems related to it. I felt at ease talking to her and that she was very knowledgeable. I was happy with the plan to move forward when I left. She is a very caring doctor and a wonderful person.

  • Reviewed on 6/13/2025

    I loved my experience with Dr Banks

  • Reviewed on 6/12/2025

    Very professional. At the same time friendly and kind. I really think she is an excellent doctor.

  • Reviewed on 6/7/2025

    Dr Banks really listens to my concerns. She is very caring.

  • Reviewed on 5/25/2025

    I had a great experience with Dr. Banks. She answered my questions thoughtfully, reasonably, and with expertise. I have confidence in her assessment of the situation and in her advice.

  • Reviewed on 5/13/2025

    She was absolutely excellent and cared about me. She took her time with me and wanted to make sure I was satisfied.

  • Reviewed on 5/12/2025

    All great words to say about Dr. Banks. She's professional, attentive, listens to my feedback updates, and acts accordingly as to how she needs to modify the treatment for the session. I appreciate the time she spends with me, providing comfort and medical guidance.

  • Reviewed on 5/12/2025

    I found this doctor, I'm sorry, I forget her last name, I know her name is Caroline. She was extremely professional, warm and friendly. I felt very at ease with her. She seemed very attentive and very concerned about helping me with my health policy. And I would definitely recommend her or refer her to anybody that's in need of that particular type of doctor. Thank you.

  • Reviewed on 5/11/2025

    i'm very pleased

  • Reviewed on 5/11/2025

    Dr Banks is obviously very knowledgeable in her area and is extremely attentive to the patient. I felt heard and understood. In addition, Dr. Banks has a gentle ease about her that makes her explanations clear and easy to implement.

  • Reviewed on 5/2/2025

    This has just been such a lovely experience. I cannot recommend Dr. Banks enough and the whole staff. The front desk has been so lovely. [redacted] I've already recommended Dr. Banks and Dr. [redacted] in there too to people already. So thank you guys so much for everything. You're amazing.

  • Reviewed on 5/1/2025

    I love the visit

  • Reviewed on 5/2/2025

    Dr Banks was incredibly kind, compassionate, intelligent and comforting during my visit. She listened intently and provided a very thorough explanation of my condition and the care plan.

  • Reviewed on 4/24/2025

    Perfect from beginning to end.

  • Reviewed on 4/21/2025

    She is always excellent

  • Reviewed on 4/16/2025

    Dr. Banks, was thorough, thoughtful and very professional. I was very impressed.

  • Reviewed on 4/16/2025

    Very knowledgeable, informative and caring

  • Reviewed on 4/14/2025

    I'm overall very satisfied with this provider.

  • Reviewed on 4/6/2025

    Great customer care

  • Reviewed on 4/1/2025

    I have seen Dr. Banks for about 5 years after having Bell's Palsy. She is wonderful!

  • Reviewed on 3/30/2025

    I switched providers in this office and am very happy working with Dr. Banks. Always feel she has concern for other areas of my treatment and provides both factual information as well as allays any fears or concerns I have.